2019
AB Communication and Media Studies major in Journalism
Mindanao State University
More Info About Me
Hey there,
I'm Mielin April. I have gained valuable experience in various industries, which has helped me develop a diverse skill set. My career began in technical support, where I worked for AT&T, a telecommunications company based in the US. During my one-year tenure, I provided technical assistance to customers, troubleshooting issues and ensuring their satisfaction. This role taught me the importance of patience, problem-solving, and effective communication.
Following my experience in technical support, I transitioned into the field of education as an ESL (English as a Second Language) Teacher. For over three years, I have had the opportunity to work with students from different backgrounds and cultures, helping them enhance their English language skills. This role has allowed me to develop strong interpersonal skills, cultural awareness, and adaptability.
In addition to teaching, I have experience in social media engagement. I coordinated and spearheaded the engagement of Instagram and Facebook accounts for a startup brand based in the US. This role allowed me to cultivate creative strategies to enhance brand visibility and engagement.
Furthermore, I have experience as a graphic designer, creating designs and editing pictures through Canva. I am passionate about design and strive to bring creativity and innovation to every project.
In addition to my job experiences, I am skilled in general virtual assistance tasks such as calendar management, inbox management, social media management, general research, booking/reserving hotels or restaurants, and graphic design. I am detail-oriented, organized, and proficient in multitasking effectively.
My Skills and Competencies
General Virtual Assistant
Executive Virtual Assistant
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
2024
-
Present
ChooseYourAttitude
(Social Media Engagement Specialist)
A social media engager interacts with audiences across various platforms to build brand presence and foster community engagement. Create and share content, respond to comments and messages, monitor trends, and analyze engagement metrics. The role includes promoting brand values and enhancing online visibility through strategic communication and relationship-building.
2019
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2020
Alorica Philippines, Inc.
(Technical Support)
Troubleshoot network connectivity issues, diagnose equipment malfunctions, and provide clear
instructions to customers for issue resolution.
• Collaborate with different teams to escalate complex technical issues and coordinate resolutions,
maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions, technical issues, and resolutions in the
company's ticketing system.
• Schedule appointments and coordinate with field technicians to provide on-site support when
necessary, ensuring timely resolution of complex technical problems.
My Services
Executive Virtual Assistance
Can manage the following: - Calendar Management - Inbox Management - Reservations - Document Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Web Researching
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.