BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, Batangas State University

Medical Virtual Assistant
Amazon Virtual Assistant
General Virtual Assistant
(ProVAPH)
Virtual Assistance 101
Health Insurance Portability
and Accountability Act of 1996
(HIPAA) Compliance Training
Windows Operating
System/Microsoft Office
(Graduated in POLO OWWA ITP
program in Qatar
Database
Fundamentals/Microsoft
Access (Graduated in POLO
OWWA ITP program in Qatar

Hard Skills

Knowledge of EHR/EMR systems
Customer Service Skills
Provider Enrollment
Prior Authorization
Insurance Verification
Appointment Scheduling
Data Research, Data Entry & Date Analysis
Administrative Skills

Soft Skills

Ability to work under pressure
Time Management
Ability to multitask
Team Player
Ability to handle questions and problems in an efficient manner
Critical Thinking
Fast Paced Learning
Excellent Attention to Detail
Flexibility, adaptability, and emotional stability

A virtual assistant who practices high standards of professionalism and administrative tasks expertise. Over the years, I have gained plenty of diverse skills, qualities, and experience that have helped me to become a proficient and highly effective Virtual Assistant. I would describe myself as committed, resourceful, customer-focused, flexible, and someone who will go out of their way to deliver exceptional service as a Virtual Assistant. It’s always been my mission to deliver excellent virtual service to support my client’s success.

January 2023 - January 2024

Independent Contractor, Virtual Assistant

Provider enrollment - completing and submitting credentialing applications for providers
Updating CAQH
Completing revalidation requests by payers and carriers
Follow up on status and open escalation tickets for submitted or denied credentialing applications
Data management - making sure that all provider’s information and files are managed and saved accordingly

July 2022 - December 2022

Moore Healthcare Group, Virtual Assistant

Medical Scribing
Appointment Setting
Insurance verification
Administrative Task

June 2020 - June 2022

HealthyBOS, LLC, Virtual Assistant

Insurance verification and Prior Authorization
Data entry
Organize and schedule appointments for patients
Patient outreach regarding the status of their order
Updating and filing medical records such as Doctor's Evaluation, Compliance Chart and Prescription
Physician outreach, service, and document collection through phone and email so the clients can focus on filling medical supplies orders
Conducting quality audits, mentoring agents as needed, and providing team members with support and guidance
Extracting report of the day and sending it to the client

November 2017 - May 2020

The Results-Cx, Team Leader and Customer Service Representative

Administrative, support, and clerical activities such as data research and analysis, handling reports, and communications
Drafting emails and handling business communications
Email and Calendar management
Managing inbound calls, emails and doing outbound calls to provide service information and resolve member's inquiry (eligibility information, claims status, payment, and denial reason).
Insurance verification and Prior Authorization
Processing premium payments
Overseeing all activities within the team, real-time assistance, coaching and developing agents by doing quality audits, call calibrations.
Training team members, setting strategy, and monitoring progress towards goal

Dialers

Call Shaper
Purecloud (Genesys)
Ring Central
Avaya
Skype
Zoom

CRM

eClinicalworks
Availity
Advanced MD
Brightree
Citrix
SNAP

Other Tools Utilized

Google Suite
Smartsheet
Microsoft Office
Time Doctor
Calendly
Timetap
Loom
Zoom
WhatsApp