2015
Bachelor of Science in Business Administration major in Marketing Management
University of Caloocan City
About Me
Hi, I’m Michael, a Virtual Assistant with almost 10 years of customer service experience in phone and email support across industries like e-commerce, banking, energy, and wellness. I’ve worked with major brands, handling account management, troubleshooting, and ensuring exceptional customer satisfaction.
I’m also trained in Shopify and SEO with hands-on experience in managing online stores, optimizing product listings, and supporting backend operations to help businesses grow. My expertise in tools like Gorgias and Zendesk allows me to streamline workflows and deliver top-tier customer experiences.
As a dedicated professional and a proud parent, I bring hard work, trustworthiness, and commitment to everything I do. I’m ready to help you streamline your operations and achieve your goals—let’s make your business even better!
My Skills and Competencies
Search Engine Optimization
Gorgias
Shopify Product Listing
Shopify Product Optimization
Tools Familiarization and Navigation
Excelent Customer Service
Zendesk
Certificates
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My Experience and Education
2024
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2024
TalentPop
(CorePower Yoga Customer Experience)
1. Membership and Account Assistance - Helping customers manage their memberships, including cancellations, freezes, billing inquiries, and troubleshooting account issues on their online portal.
2. Class Scheduling Support - Assisting customers with booking or rescheduling yoga classes, troubleshooting technical issues with the website/app, and answering questions about class availability or studio locations.
3. Product and Service Inquiries - Respond to questions about yoga packages, teacher training programs, gift cards, and CorePower's retail products, ensuring a seamless customer experience through email or phone support.
2022
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2024
Teletech
(CSR II - Energy Australia Customer Solution)
1. Billing and Payment Support—We Assist customers with billing inquiries, payment arrangements, and resolving discrepancies in their energy bills.
2. Account and Plan Management - Helping customers update account details, switch energy plans, or move their services to a new address.
3. Energy Usage and Technical Support—Provide guidance on energy usage, resolve outages or service disruptions, and assist with smart meter or device-related issues.
2017
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2021
Alorica
(CSR I - Barclays Relationship Manager)
1. Account Management and Support - Assisting customers with account-related inquiries, such as balance checks, payment processing, and transaction disputes.
2. Credit Card Features and Benefits Assistance - Explaining card benefits, rewards programs, and promotional offers, and guiding customers on redeeming points or using travel perks.
3. Fraud Detection and Resolution - Helping customers identify and resolve potential fraudulent activity on their accounts, including blocking compromised cards and issuing replacements.
2016
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2016
Concentrix
(CSR I - Amazon.com Seller Email Support)
1. Account and Listing Management - Assisting sellers with account setup, managing product listings, resolving listing errors, and ensuring compliance with Amazon policies.
2. Order and Fulfillment Support - Helping sellers with order-related issues, such as shipment tracking, refunds, and disputes related to Fulfilled by Amazon (FBA) services.
3. Performance and Policy Guidance - Advising sellers on maintaining performance metrics, addressing account health issues, and resolving violations of Amazon's guidelines or policies.
2015
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2016
Teletech
(CSR I - Sprint Number Porting Specialist)
1. Porting Request Management - Processing customer requests to transfer phone numbers to or from Sprint, ensuring accurate data entry and compliance with industry regulations.
2. Troubleshooting Porting Issues - Resolving porting delays or errors, such as mismatched account details or technical issues, to ensure a smooth transition for the customer.
3. Customer Communication and Updates - Keeping customers informed throughout the porting process, providing timelines, and addressing inquiries about status or requirements.
My Services
Search Engine Optimization
I enhance online visibility and increase website traffic through strategic optimization techniques.
Blog Content Writing
I craft engaging and informative articles, blogs, and copy to captivate audiences and convey messages effectively.
Shopify Product Listing and Optimization
I create engaging product listings, manage store, and optimize products.
Excellent Customer Service
I offer excellent customer service, handling inquiries, resolving issues, and ensuring a seamless, positive experience.
Executive and Administrative Assistance
I assist with admin tasks like managing schedules, meetings, records, correspondence, and travel to ensure efficiency.