2006
Advanced Diploma in Computer Studies
Information Computer Institute
Get to know me!
Hi, I’m Michael — a detail-oriented and passionate professional. I’ve built my skills through over a decade of experience in the BPO industry. Now, I’m starting a new chapter, working toward becoming a top-notch Virtual Assistant and building a brand of my own. I’m always eager to grow, adapt, and find smart solutions to support busy professionals.
Outside of work, I recharge by going for a run or bike ride on weekends, staying active to keep both my body and mind sharp.
My Skills and Competencies
Social Media Management
Data Entry
SEO Expert
Lead Generation
Certificates
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My Experience and Education
2019
-
2025
ECEnterprises Group Manila Inc
(Customer Service Specialist/Team Lead)
Customer Service Specialist
- Provides chat and email support for a tech company
- Helps provide resolution for customer's concern related to our products (troubleshoot/inquiry)
Team Lead
- Manages team performance ensuring we are meeting client's expectation
- Provides coaching/meeting to assigned team
- Helps ensure that our operations on a day to day basis runs smoothly
- Helps and assists team members needs related to our work
2015
-
2016
Magellan Solutions Outsourcing Inc.
(Customer Service Representative)
- Task with handling phone calls to our multiple small business owners (Answering Service, Reservation Specialist, Customer Service, Order Taking)
2013
-
2015
InterGlobe Enterprises
(Process Associate)
- Reservation specialist for an airline account
- Helps arrange flight reservation according to customer's need
- Help with concerns on customer's flight reservation (cancelled flight, modification, etc.)
My Services
SEO Expert
Boost your visibility with SEO: keyword research, site optimization, backlinks, and performance tracking.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
I generate qualified leads through research, outreach, CRM management, and reporting to boost your business growth.