Hi! I want to express my gratitude for taking the time to visit my profile.
During my college years, I pursued a Bachelor of Science in Accountancy while concurrently working part-time to fund my education. I am a highly competitive individual who has consistently excelled academically from elementary school through college, earning high honors and accolades such as the Best in Math award. Notably, I achieved the title of University Math Wizard Champion during my freshman year. I mention these accomplishments to underscore my strong time management and organizational skills. By effectively balancing my academic responsibilities with part-time work, I successfully achieved academic excellence and received these commendations. My chosen field of study and my accomplishments serve as concrete evidence of my robust analytical abilities.
Subsequent to completing my studies, I dedicated nearly three years of my career to working as a technical support representative in a BPO company. Following this, I transitioned into teaching English as a second language for an additional three years. My extended tenures at both companies illustrate my commitment and reliability. Now, I'm expanding my career as a Bookkeeper and a Customer Experience Specialist. Furthermore, I ensured my readiness for these roles by participating in various training programs and mastering all the essential tools for both profession.
Studied:
Financial accounting
Cost accounting
Auditing
Managerial accounting
Accounting information systems
Tax accounting
First point of contact for customers seeking assistance with General Pants products. Investigate and resolve customer issues using available resources. Also responsible for refunding the daily list of unallocated orders using the payment portals; Braintree and Afterpay, and moving orders to different General Pants stores.
My role involves gathering over 300 copier machine's meter readings by email or by doing outbound calls, meticulously entering data into Google Sheet, Excel, Field Force Tracker, and QuickBooks. Responsible for responding to customer's queries, generating over 300 invoices monthly, tracking Ageing Accounts Receivable (A/R) summary, and diligently managing billing collections.
Create a daily product sourcing plan. Search, analyze, and evaluate online suppliers and their product categories, in line with the company’s profit and sales targets as well as budget. Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools.
In charge of the daily interactions with buyers, creating social media post mostly for sales purposes, interact with the audience and target markets and respond to each of the queries.
Tasked to teach English language to Japanese speakers with different levels of proficiency through virtual settings. The responsibilities include developing lesson plans, organizing learning materials, evaluating progress, and devising strategies to make learners feel at ease.
Provide technical support to customers through guidance in phone troubleshooting and email submission. Handle complaints, provide appropriate solutions, and follow up to resolve any issues encountered by the customers. Customers are US citizens using Straight Talk, Verizon and AT&T phones.
Expertise which results in excellent customer relationship management and a positive brand image
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Help maintain accurate financial records and ensure financial stability through my comprehensive bookkeeping services
Search for potential products and prepare detailed presentations that explain why these products should be brought.
