2012
Bachelor of Science in Hotel and Restaurant Management
Southeast Asian College Inc.
More Info About Me
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
My Skills and Competencies
E-commerce Management
SaaS Customer Support
Multitasking and Time Management
Customer Relationship Management (CRM)
Communication and Interpersonal Skills
Social Media Management
Data Entry
Customer Service
Certificates
My Experience and Education
2022
-
2024
Bounce Luggage Storage
(Customer Support)
Engaged with customers via Intercom chat platform to address inquiries, and concerns.
Collaborated with cross-functional teams to address customer needs and resolve complex issues efficiently.
Conducted ad-hoc tasks as assigned, demonstrating flexibility and adaptability in a dynamic work environment.
2018
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2022
Freelance (apparels, portable tools, children’s clothing)
(Shopify | Email and Chat Support)
Handled customer service roles for various e-commerce brands (apparels, portable tools, children’s clothing)
Address customer issues and concerns like returns, replacements, exchanges, warranties
Resolve shipping issues
Manage chargebacks and disputes via PayPal and Stripe
Collaborate with team to improve processes and workflows
Performs other related tasks as instructed by the immediate head.
2015
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2018
WNS Global Services
(Senior Associate)
Managed a high volume of calls through effective time management and call control skills.
Support junior employees in customer service practices and performance strategies.
2013
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2014
WH and P Realty Corporation
(Admin Staff)
• Promoted productivity by handling all administrative tasks, including schedules and correspondence.
• Organized and updated file systems, keeping records easily retrievable.
• Met legal requirements by correctly completing important forms.
• Protected company and customer data by following information policies.
2012
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2013
NEW WORLD HOTEL MAKATI
(Concierge | Receptionist)
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in a face to face discussions and over the telephone.
• Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arranged for transportation to and from the airport and events for visitors.
My Services
Customer Support
I'm an experienced professional in this field who can design effective strategies and make them happen.