Driven, Detail-Oriented Virtual Assistant

I'm a goal-oriented person. I'm fast to pick up new information, and I'm always willing to help people. I'm also passionate about enhancing my knowledge and skills. I am a hardworking and dedicated individual who is willing to take on any challenge.

Highly skilled and dedicated Office Administration Management graduate from St. Adeline PH, with specialized training in General Virtual Assistance under PRO VA Service. Over three years of experience as an administrative assistant, proficient in creating comprehensive reports, coordinating recognition and certification programs, and efficiently managing daily trackers.

General Virtual Assistant Training Certificate

Facebook ADS Management Training Certificate

Data Entry and Organization

Precise and systematic input of data into spreadsheets, databases, or various software platforms to enhance operational efficiency.

Document and Presentation Preparation

Developing and formatting documents, presentations, reports, and other materials to communicate information efficiently and effectively.

Customer Support and Communication

Managing customer inquiries, furnishing information, and ensuring exceptional customer service to elevate client satisfaction.

Administrative Assistant / Meeting Coordination and Minutes

Overseeing email correspondence, coordinating and scheduling meetings, preparing agendas, organizing files, and recording meeting minutes.

2022-2024

Virtual Assistant, Patient Care Agent

Foster positive patient experiences by addressing inquiries with empathy, professionalism, and a commitment to exceeding patient expectations.
Demonstrate proficiency in appointment scheduling software, maintaining accurate and up-to-date records of patient appointments and ensuring seamless coordination with dental professionals.

2021-2023

Quality Assurance Associates

Perform comprehensive examinations and audits of the call process, pinpointing and resolving areas that require improvement to elevate the quality of customer service.
Implement strict quality control protocols to ensure adherence to call requirements.

2020-2021

CSR, Customer Support

Demonstrate product knowledge and expertise to guide customers through troubleshooting procedures and product features.
Actively participate in ongoing training to stay informed about product updates and best practices in customer support.