Hey I am Melissa

More Info About Me

Hi! I am Mel.
As a highly skilled Virtual Assistant, Bookkeeper, and Customer Support Specialist, I will provide efficient, accurate, and reliable support to help streamline your business operations. My services are designed to save you time, enhance productivity, and improve workflow, allowing you to focus on business growth.
Lets work TOGETHER to achieve your Business goals seamlessly.

My Key Competencies
Stocking/Inventory
Customer Services
Administrative task
Graphic Designing
Web research
Time management
Leadership

Melissa S. Gamboa
Tarlac City, Philippines
m3agbiz@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Bookkeeper
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2000
Bachelor of Science in Computer Science

Virgen Milagrosa University, San Carlos Pangasinan, Philippines

1998
Associate in Computer Science

STI College, Tarlac City, Philippines

2020 - 2024
ZUZA PROPERTIES PTY.LTD
(Retail Store Manager)

- Oversee daily operations of the store, ensuring smooth and efficient functioning.
- Manage and train staff, including Sales Representatives and Retail Store Clerks, to provide excellent customer service.
- Develop and maintain employee schedules, ensuring adequate staffing levels.
- Monitor inventory levels, manage stock, and maintain contact with suppliers.
- Implement sales strategies and promotions to drive store traffic and meet sales targets.
- Ensure the store remains clean, organized, and visually appealing.
- Handle customer queries, complaints, and feedback to ensure high levels of customer satisfaction.
- Analyze sales figures and market trends to anticipate product needs and adjust inventory accordingly.
- Maintain financial records and manage store budgets to ensure profitability.
- Ensure compliance with health and safety regulations.

2010 - 2019
UNIVERSAL POWER AND MAINTENANCE SERVICES( UPMS)
(Administrartive Manager)

- Provide general administrative and clerical support to ensure efficient operation of the office.
- Answer and direct phone calls, manage emails, and handle correspondence.
- Assist in the preparation of regularly scheduled reports and presentations.
- Organize and schedule appointments, meetings, and travel arrangements.
- Maintain a filing system, both electronic and physical, to ensure data is readily accessible.
- Order office supplies and manage inventory levels.
- Handle basic bookkeeping tasks, including invoice processing and expense tracking.
- Coordinate with various departments to ensure seamless workflow and communication.
- Assist with event planning and coordination of office activities.
- Maintain confidentiality and security of sensitive information.

2001 - 2008
SANSEN Philippines, Calamba Laguna Philippines
(Quality Assurance ( LineLeader))

- Oversee the daily operations of the quality assurance department, ensuring compliance with industry standards and company policies.
- Develop, implement, and maintain quality control processes and procedures.
- Monitor and inspect production processes to ensure adherence to quality standards.
- Train and mentor quality assurance staff, ensuring they are equipped with the necessary skills and knowledge.
- Conduct regular audits and inspections of products and processes to identify areas for improvement.
- Analyze quality data and generate reports to track performance and identify trends.
- Collaborate with other departments to address quality-related issues and implement corrective actions.
- Ensure that all quality documentation is up-to-date and properly maintained.
- Investigate and resolve customer complaints related to product quality.
- Stay updated on industry trends and advancements in quality assurance practices.

2019 - 2020
Travel Star, Gaborone Botswana
(Travel Consultant)

- Assist clients in planning and booking travel arrangements, including flights, accommodations, tours, and car rentals.
- Provide comprehensive travel information and recommendations to ensure clients have a seamless travel experience.
- Create customized travel itineraries based on clients' preferences, budgets, and needs.
- Handle customer inquiries, resolve issues, and provide exceptional customer service throughout the booking process.
- Stay updated on travel regulations, destination information, and industry trends to provide accurate advice.
- Collaborate with travel suppliers and vendors to secure the best rates and options for clients.
- Process travel bookings, changes, and cancellations efficiently and accurately.
- Maintain client records and ensure all travel documents are prepared and delivered on time.
- Promote and sell additional travel products and services to enhance clients' travel experiences.
- Maintain a high level of product knowledge about new destinations, travel services, and emerging travel trends.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Bookkeeper

Create financial transactions, generate reports, and post data to accounting software from invoices and receipts


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tarlac City,
Philippines
Email :
m3agbiz@gmail.com


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