Dec 2023 - Oct 2024

ADMINISTRATIVE AIDE, Philippine Air Force

https://www.paf.mil.ph/
The Philippine Air Force (PAF) is the aerial warfare service branch of the Armed Forces of the Philippines.

● Consolidated and monitored accomplishment reports for 62 employees, reducing late submissions by 95% through proactive follow-ups. Ensured timely reporting, improving organizational efficiency and decision-making.
● Processed and encoded leave applications with 100% accuracy, reducing errors and payroll discrepancies. Streamlined the process, ensuring timely and efficient handling of all applications.
● Prepared and maintained 100% accurate daily attendance reports, improving tracking and providing reliable data for payroll processing, ensuring efficient workforce management.
● Created and submitted daily, weekly, monthly, and quarterly reports, consistently meeting 115% of deadlines, and maintaining an organized, up-to-date record-keeping system that improved personnel management and compliance.
● Maintained and updated records for 62 employee profiles and training, ensuring 100% accuracy with no missing information. Supported a well-organized record-keeping system, improving personnel management and compliance.

Mar 2020 - Dec 2023

SALES AND SERVICE ASSOCIATE, Philippine National Bank

https://www.pnb.com.ph/
Philippine National Bank is the Philippines’ first universal bank, and one of the largest privately-owned Philippine commercial banks. PNB was established by the Government of the Philippines in 1916 and became fully privatized in 2007. To date, the Bank has a total domestic footprint of over 630 branches and more than 1,700 ATMs strategically located nationwide. PNB maintains its position as the Philippine bank with the most extensive international reach with more than 72 overseas branches, representative offices, remittance centers and subsidiaries across Asia, Europe, the Middle East, and North America.

● Responsible for interviewing customers and guiding them through the account opening process. This ensures compliance with KYC regulations and a seamless onboarding experience. The number of accounts measures success opened monthly (e.g., 50–75 accounts) and customer satisfaction ratings (e.g., 90% satisfaction).
● Performed collecting and verifying all necessary documentation for account openings, ensuring accuracy and compliance. This reduces errors, maintains regulatory standards, and improves the customer experience. Success is measured by a low error rate (less than 1%) and swift processing time (within 1 hour).
● Contributed in promoting and cross-selling bank products to existing and new customers, driving product penetration and revenue growth, which resulted in consistent monthly sales of 20–30 products and a sales conversion rate of approximately 10%.
● Facilitated and processed customer wire transfers and foreign currency transactions, ensuring accuracy and timely completion. Achieved a transaction accuracy rate of 99.5% while handling 10-15 transactions daily.
● Managed routine client transactions with precision and efficiency, ensuring accurate record-keeping and high client satisfaction. Processed 100–150 transactions daily with an error rate of less than 0.5%.
● Performed routine teller tasks such as deposits, withdrawals, and fund transfers, enhancing branch efficiency and customer service. Maintained 100% cash accuracy, processed 100–120 transactions daily, and ensured an average wait time of less than 5 minutes per transaction.

Sept 2015 - Feb 2020

BANK TELLER & NEW ACCOUNTS CLERK, PNB Savings Bank

Merged with Philippine National Bank. It was a wholly-owned thrift bank subsidiary of PNB.

● Ensured all documentation and paperwork were accurately completed and compliant with regulatory standards.
● Entered data into computer systems with precision, ensuring timely and accurate record-keeping.
● Prepared and processed forms for signature cards, cashier's checks, drafts, and money orders, facilitating smooth financial operations.
● Responded to telephone inquiries promptly and professionally, providing exceptional customer service.
● Monitored and managed branch supplies to maintain efficient operations and minimize disruptions.
● Conducted ATM reconciliation to ensure accuracy, reviewed and verified daily teller transactions, and focused on account retention by building rapport with clients, resulting in customer loyalty and satisfaction.

Jul 2015 - Sept 2015

ACCOUNT RECEIVABLE (Remote), Wash Multifamily Systems

https://www.wash.com/
Outsourced jobs in PH.

● Manage and process accounts receivable transactions, including invoicing, payment tracking, and account reconciliation, ensuring accuracy and timely processing.
● Generate and review financial reports to monitor outstanding balances and ensure proper application of payments.
● Coordinate with internal teams and external clients to streamline the billing process and follow up on overdue accounts.
● Maintain organized and up-to-date records of all receivables, leveraging remote tools and software for efficient management.