Ma Zephora Roma

Social Media Manager
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Contact Information
  • Bacolod City, Negros Occidental
  • mazephora.roma@gmail.com
  • +639563283736
ABOUT ME

Experienced and results-driven social media manager with a passion for driving brand growth and engagement. Proficient in creating and implementing effective digital marketing strategies across various social media platforms. Skilled in content creation, community management, and social media analytics. Dedicated to optimizing performance and enhancing brand visibility. Let's connect and take your social media presence to the next level!

EXPERIENCE
May 2023

PROVA, Trainee

Trained in virtual assistance with a focus on social media management, I attended a group of professional Filipino virtual assistants in the Philippines. Equipped with a depth of knowledge, I provide exceptional remote administrative support. Proficient in email management, research, and data organization, I bring strong attention to detail and effective communication skills to drive client success in social media management.

2022 - 2023

BCM One, Network Engineer

Delivering technical support for call quality, routing, SMS, fax, apps, and provisioning across website portfolio. Monitoring and enhancing network performance, resolving issues, and implementing configuration changes. Collaborating with cross-functional teams to assess requirements, ensure security, and integrate new technologies. Dedicated to providing reliable communication services and optimizing user experience for client's website portfolio.

2020 - 2021

After Click Media, Chatbot VA

Creating interactive chatbots, designing engaging conversational flows, and optimizing performance. Collaborating with clients to maintain chatbot content, monitor conversations, and adapt to platform changes. Enhancing client communication, automating processes, and driving engagement through personalized chatbot experiences.

2019 - 2021

Accenture Inc., Software Engineer

Organized, managed, and administered databases for Europe and APAC clients. Audited, reviewed, implemented, and troubleshooted clients' sprint requests, ensuring high-quality metadata and build management. Prepared and conducted efficient meetings for Europe and Philippines, facilitating sprint planning and progress updates. Collaborated with cross-functional teams to monitor sprint progress, maintain documentation, and provide technical support. Contributed to successful project delivery and customer satisfaction.

EDUCATION
2015 - 2018

Colegio San Agustin - Bacolod, Bachelor of Science in Electronics Engineering

Licensed and highly motivated to excel, delivering high-quality engineering solutions. Focused on optimizing performance and exceeding expectations.

2012 - 2015

Technological University of the Philippines - Visayas, Bachelor of Science in Electronics Engineering Technology

Dynamic blend of theory and hands-on experience in Electronics Engineering Technology. Completed rigorous 3-year program at Technological University of the Philippines-Visayas. Equipped with a solid foundation and practical skills in the field.

ADDITIONAL SKILLS

Meta Business Suite - Advanced

Google Suite - Advanced

Canva - Advanced

Office 365 - Advanced

Intuit Quickbooks - Intermediate