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Bachelor of Science in Civil Engineering (Undergraduate)
Bataan Peninsula State University
Reliable support for your business — from managing emails to ensuring every client feels valued.
I am a dedicated Customer Support Specialist with solid experience in email management, client communication, and customer care. Alongside this, I bring a background in administrative support, where I assisted with scheduling, document organization, and data entry. I’m passionate about delivering clear and empathetic communication, resolving inquiries efficiently, and supporting smooth daily operations to help businesses provide excellent customer experiences.
My Skills and Competencies
Data Entry
Customer Support Specialist
Administrative Assistant
Certificates
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My Experience and Education
2021
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2022
Ho Zan Construction and Trading Corporation
(Secretary)
Communications: Handled both internal and external communications, ensuring smooth and efficient exchanges between staff, management, and external partners.
Document Management: Managed permits and official documents, ensuring accuracy, compliance, and timely processing. Organized, prepared, and tracked essential paperwork while coordinating with relevant authorities to meet regulatory requirements and deadlines.
Liaison: Served as the primary point of contact for worker concerns, relaying important issues to management and ensuring clear communication between staff and leadership. Supported resolution of concerns to maintain a productive work environment.
Mar 2025
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Apr 2025
GellAssist
(Administrative Assistant)
Email Management: Prioritized important messages, organized inboxes, and ensured no communication was overlooked. Maintained a clutter-free system that supported efficiency and timely responses.
Calendar Management: Scheduled and coordinated appointments, set reminders, and ensured smooth time management by preventing overlaps or missed meetings.
Customer Management: Provided professional support by addressing inquiries, resolving concerns, and delivering accurate information promptly, ensuring customers felt valued and supported.
Collection Management: Monitored overdue accounts, followed up on missed payments, and updated tracking sheets to ensure accurate records. Streamlined collection processes to maintain smooth financial operations.
Data Entry & Google Sheets: Entered, organized, and maintained accurate records using Google Sheets. Created and updated spreadsheets for tracking payments, schedules, and business operations, ensuring data accuracy and accessibility.
Apr 2025
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May 2025
Grator LLC
(Customer Support Specialist)
Client Communication: Delivered prompt, professional, and solution-focused responses through email, ensuring customers felt valued and supported.
Issue Resolution: Identified customer concerns quickly and worked with teams or management to resolve issues efficiently.
Inbox & Ticket Management: Handled a high volume of daily inquiries, keeping email records organized and ensuring no message was overlooked.
Customer Relationship Management: Maintained strong client relationships by providing accurate information, addressing concerns, and following up consistently.
Problem-Solving & Adaptability: Responded to different client needs with patience, professionalism, and flexibility, ensuring a positive customer experience.
September 2025
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Current
Kulan Beauty
(Customer Support Specialist)
Customer Inquiries: Responded to customer questions via email with empathy and professionalism, providing accurate product and order information.
Issue Resolution: Handled complaints and concerns effectively, offering solutions that ensured customer satisfaction and upheld brand standards.
Communication Management: Maintained organized records of customer interactions, enabling efficient follow-ups and smooth workflows.
Support Tools: Created and updated FAQ templates and canned responses to improve response time and consistency across communications.
Collaboration: Coordinated with internal teams to escalate complex issues and ensure timely resolution for customers.
My Services
Customer Support & Communication
Responding to emails, resolving inquiries, handling complaints, and keeping client communications organized.
Customer Relationship Management
Following up with clients, creating FAQ replies, tracking feedback, and ensuring consistent positive interactions.
Administrative Support
Calendar and schedule management, document handling, data entry with Google Sheets, and file/database organization.