2016
Bachelor of Science in Information Technology
University of the East
More Info About Me
Customer Service Expert | Virtual Assistant
My Skills and Competencies
Customer Service
Virtual Assistance
Certificates
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My Experience and Education
November 2022
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August 2023
TPG Telecom
(Billing Customer Service Representative)
As a Billing Customer Service Representative for an Australian-based telecommunications company, I am responsible for addressing customer inquiries related to their internet billing, payments, and account issues.
October 2021
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November 2022
24/7 Intouch
(Blended Customer Service Representative)
I am the first point of contact for tenants, property owners, and service providers, maintaining reliable interaction and prompt handling of queries and issues. This job's responsibilities include building good connections with guests, answering questions regarding property management services, and supporting administrative tasks associated with the listing's host.
September 2019
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May 2021
Concentrix Philippines
(Blended Customer Service Representative)
As a Customer Service Representative for an international travel account, also known as a world leading travel activities and services booking platform, I am responsible for giving exceptional customer support, assisting customers with travel-related inquiries, bookings, itinerary changes, cancellations, and other travel services.
March 2017
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September 2019
Techmahindra LTD
(Chat Support)
As a Customer Associate for a domestic prepaid, postpaid, and broadband internet provider, my duties are to give assistance regarding customer’s accounts, billing, services, and technical troubleshooting support.
My Services
Customer Service
I am a well-experienced, highly organized, and efficient professional with 5 years in the Customer Service industry.
Virtual Assistant
I can help the team with administrative tasks and able to handle a variety of responsibilities effortlessly.