2011
Bachelor of Science in Food Technology
Technological University of the Philippines
A rockstar Virtual Assistant!
With 11 years of experience in customer service, I handle customer inquiries and complaints promptly and professionally. Proficient in Zendesk and Salesforce. Experienced in optimizing workflows, Google Workspace, and managing Facebook, Instagram, and TikTok accounts.
The following is a list of services clients usually hire me for, but it is not limited to:
• Social Media Management: Responsible for developing and executing social media strategies, campaigns, and content plans across multiple channels. Strategize by creating content calendar, use scheduling apps to post content like Hootsuite, Later or Meta Business Suite. Keep up with trends, research them, to reach their target audience.
• Executive Assistant: Update the client's profit and loss on Google Sheets. Help with various tasks in the company, such as creating standard operating procedure for tasks and business policies, conducting research, managing Facebook pages on Meta Business Suite and Ads Manager, and administrative tasks.
• Customer Support: Provide excellent customer service and ensure customers have a positive experience with the client's products or services. I create and maintain a good brand image and increase customer satisfaction rates by developing and improving workflows and processes with the goal of providing an excellent and world-class customer experience.
I'm excited to work with you!
How skilled I am?
Social Media Management
Data Entry & Administrative Assistant
Customer Support
Graphic Design
Video Editing
Certificates
Work Experience: What I've done and where I've been.
2023
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Present
Marketing
(CEO'S EXECUTIVE ASSISTANT)
Update their revenue sheet every day, conduct research on various topics related to the company, manage their Facebook pages, set up landing pages for ads, recreate clickfunnels, create standard operating procedures from scratch, optimize workflows, and perform other duties as assigned by the CEO to support their day-to-day activities.
2023
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Present
Travel Agency
(SOCIAL MEDIA MANAGER - VA LEAD)
Create and execute a comprehensive social media strategy that aligns with the travel agency's overall marketing goals and objectives, maintain their social media channels, analyze social media metrics, and manage the social media management team to execute our monthly campaigns effectively.
2017
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2022
Concentrix Daksh Services Philippines Corporation
(CUSTOMER SERVICE SPECIALIST)
Answered emails and chats for a music streaming app related to user accounts, payment issues, and technical app issues. Responded to tweets, comments, and messages on their social media accounts. I also worked directly with clients to improve their workflow and processes. After a year, promoted to a level 2 advisor who handled fraud cases.
2015
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2017
Telus International Philippines
(EMAIL SUPPORT SPECIALIST)
Assisted drivers through email related to their background checks, issues on their trips, and account management. Promoted after a year as a subject matter expert that handled new hires' training.
2014
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2015
Sykes Asia Incorporated Philippines
(CUSTOMER SERVICE SPECIALIST)
Answered inbound phone calls for Google that related to device technical support and order management.
2014
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2014
Convergys Philippines
(CUSTOMER SERVICE SPECIALIST)
Answered inbound phone calls for AT&T related to billing, internet and cable technical support, and general customer inquiries.
2011
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2014
Teleperformance Philippines
(CUSTOMER SERVICE SPECIALIST)
Answered inbound phone calls for Sprint and Verizon related to billing, technical support, technician dispatch, and general inquiries from customers.
I'm proud of my skills in:
Customer Service
Responds to customer questions and complaints and walks customers through basic troubleshooting through chat or email.
Social Media Management
Manage social media accounts, develop and implement campaigns to engage target audiences, and create brand awareness.
Data Entry and Administrative Assistant
Gather, organize, and analyze data that can be used to drive business decisions or inform strategy.
Graphic Design
Create engaging content that will capture the audience.
Video Editing
Edit raw video footage into a cohesive and compelling final product.