Hi there I'm Mary Joy, but you can call me Joy. My best personalities in terms of bringing good quality of work are always my dedication, communication skills, time management ,organizational skills, accuracy and precision, and most specially my whole heart that I put in all of my works as I help businesses to grow.
With almost 3 years of dedicated experience of customer-centric roles I learned the importance of customer satisfaction, by consistently elevating customer service standards leaving a positive mark on both customers and colleagues.
As your virtual assistant, I bring a unique blend of my full knowledge and skills to the table. Let's team up and take your company on an unforgettable journey. Consider me your virtual sidekick, ready to overcome any challenges and help your business flourish like never before.
DAVAO ORIENTAL STATE COLLEGE OF SCIENCE AND TECHNOLOGY/DAVAO
ORIENTAL STATE UNIVERSITY
*Ensures completeness of requirements submitted by clients, Create accurate billing statement and statement of account, Ensures that all billings are received by clients in a timely and proper manner, Monitors the aging of clients transactions, Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately, Maintains an accurate and up to date record of clients, Identifies the reason for credit hold and justification for credit lift, Ensuring that all necessary follow ups and coordination with client and other
departments in the company has been done to resolve collection issues(wrong billing ,No PO, long overdue transactions).Ensuring that all collected cheques from the client must be forwarded directly to the cashier for deposit.
*Computes customer bills, Receives cash ,checks , debit and credit card payments from the customers, records amount received. Makes change and issues receipts to customers. Preparing deposit slips for all cash and cheques for deposit collection, Records daily collection report in MS excel and in the system and sent to the bosses every end of the day, double checking clients auto loan requirements before issuing gate pass. Collects insurance
payment, dealers incentive and proceeds.
Efficient input at 55-65 wpm, ensuring prompt email responses and accurate data entry.
Gather, analyze data and interpret findings to support new research.