2017
Bachelor of Science in Hotel and Restaurant Management
Lyceum of Alabang
More Info About Me
Dedicated and results-oriented Customer Service Representative with over two years of experience in healthcare accounts. Skilled in handling customer inquiries, processing HMO requests, and providing accurate information with professionalism and empathy. Recognized for strong communication, problem-solving, and multitasking abilities, and experienced in mentoring peers as a Subject Matter Expert (SME).
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Teleperformance
(Health Care Customer Service Representative)
Provided detailed information on health insurance coverage to customers.
Handled 50+ inbound calls daily with a 95% satisfaction rating.
Managed customer service support via phone and email.
Approved HMO requests under Maxicare.
Acted as a Subject Matter Expert (SME) and guided peers on complex cases.
2017
-
2018
Pizza Hut Binan
(Team Leader / Cashier)
Handled customer transactions and operated POS systems.
Assisted in food preparation and maintained cleanliness.
Managed phone orders, upselling, and customer engagement.
Supported team operations during peak hours to maintain efficiency.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.