2002
BS Chemical Technology
Technological University of the Philippines (Taguig Campus)
More Info About Me
I am an expert with more than 10 years of combined expertise in administration and customer service, as well as 2 years of experience managing social media and appointment setting. I can manage tasks well and learn new things quickly. New technologies and approaches are simple for me to adopt. I'm eager to use my expertise to support your company's expansion and goals.
In my capacity as an appointment setter, I work with leads and the business development or sales team to arrange meetings or appointments that support their efforts to keep a consistent flow of qualifying leads and opportunities. Meet or surpass the organization's appointment scheduling goals and targets, which may include conversion rates or the quantity of scheduled appointments.
I have a successfully driven digital engagement and brand growth across diverse industries. My ability to create compelling content, coupled with my skill in handling customer interactions with empathy and professionalism, has consistently resulted in improved online presence and customer satisfaction. I continuously stay abreast of the latest social media trends .
I look forward to partnering wit you to craft tailored social media strategies and deliver top-tier customer service experiences. Reach out today to start our collaboration.
My Skills and Competencies
Curation
Analytical Skills
Social Media Management
Customer Service
Data Entry
Content Creator
Appointment Setting
Lead Genaration
Certificates
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My Experience and Education
09/2023
-
01/2024
RCFH (Reliable Consulting for Hire)
(Virtual Assistant)
Client prospecting using Facebook, Instagram and LinkedIn
Maintaining social media post and ads (Instagram and Facebook)
Setting up appointment for prospect clients
2023
-
2023
Safer Scale
(Appointment Setter)
- Lead Generation: Research and identify potential leads or prospects through various sources, such as databases, social media, websites, or cold calling.
- send follow-up message to client. Provide a positive and professional experience to leads, addressing their inquiries and concerns with courtesy and respect.
- send calendar for appointment. Meet or exceed appointment setting goals and targets set
- monitor booking to make sure that lead s already submitted necessary forms. Keep track of scheduled appointments and follow up with leads to confirm meeting times, provide necessary information, and ensure attendance.
- adjust strategies based on feedback and performance data to improve the appointment setting process
- Database Management:. Maintain accurate records of lead information, interactions, and appointments in the organization's CRM (Customer Relationship Management) system
- Outreach. Contact leads via phone, email, or other communication channels to introduce the organization's products or services and gauge their interest in setting up an appointment
2017
-
2023
Synchrony Global Services Phils Inc
(Customer Service Representative)
• Job Description: Responding to customer inquiries and handling complaints
• Process Initial dispute for investigation
• Handling billing inquies
• Awarded as Top Quality Performer
• Global Awardee in 2022
2021
-
2022
HW Bare-land Flavor
(Social Media Manager)
- Creating and curating engaging content for various social media platforms, such as Facebook and Instagram.
- Analysing social media metrics to evaluate the effectiveness of social media campaigns and strategies, and making data-driven -decisions to improve engagement and reach.
- Collaborating with other departments, such as marketing and PR to ensure consistent messaging across all channels.
- Staying up-to-date with the latest social media trends, algorithms, and best practices, and implementing them to improve the organization's social media presence.
- Building and maintaining relationships with influencers, partners, and other stakeholders to enhance the organization's brand and reputation.
- Managing social media advertising campaigns to increase engagement, reach, and conversions.
2016
-
2017
Scale Api
(Product Lister / Researcher)
• Comparing brand price from competitor
• Research/listing on keyword to use in Amazon
• Research on product origin and distributor
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Appointment Setter
Coordinate with leads and the sales or business development team to schedule appointments or meetings.