I am a virtual executive assistant based in Manila. Starting off as a retention specialist and customer service associate many years ago. The digital world won me over early on. More opportunities had come and I have handled sales, social media, and general virtual assistance in the long run.
I believe that digital media is the best field for me to execute my skills as the digital world is constantly evolving. I have been helping businesses grow through communication, marketing, sales strategies, and content creation.
Colegio de San Juan de Letran
A major that covers writing, story-telling, advertising, news gathering, communication theory, video and audio recording, editing, and production.
Covers responsible use of media platforms and knowledge in production and operations in the field of media.
Voice account | Lead Generation. Handles customer service most specifically identifying leads, educating prospects with the company's products and generating sales for the company.
Non-voice account | Chat support. Handles customer service in different aspects - customer care, billing , sales and basic technical support. Doing outbound calls for customer follow up if needed.
Voice account | Handles customer service most specifically retention. Focuses in analyzing customer's feedback and negotiating to increase loyalty and retain business.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Listing creation to product research, copywriting to competitor analysis and Amazon listing optimization.
Works directly with customers. Handle complaints, process orders, and provide information about products and services.