2015
BACHELOR OF PUBLIC ADMINISTRATION
TARLAC STATE UNIVERSITY
More Info About Me
Helping and collaborating with others to complete a task or goal gives me a great deal of satisfaction.
I am Mary Grace M. Ramos, 27 years old and a graduate of Bachelor of Public Administration. I have seven years of combined experience in Human Resources, Customer Service, Collections, and Appointment Setting. I specialize in handling end-to-end recruitment processes, training and development of candidates, employee relations, compensation and benefits. I am also knowledgeable in Microsoft Office, email management, invoicing, collecting payments, providing customer experience and educated about offshore outsourcing.
I'm a hard worker and always strive to do the best at whatever I do. I really believe in the power of positive thinking, and I make it a point to always look for the positive in people and circumstances. Lastly, you can count on me when it comes to accountability, integrity, resourcefulness and adaptability.
My Skills and Competencies
Data Entry
Email Management
Billing
Timekeeping
Microsoft Applications ( Word, Excel, PowerPoint)
Basic Canva
Certificates
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My Experience and Education
May 10 2023
-
Present
MyOutdesk
(Virtual Professional)
2022
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2023
MEDILINK MARKETING LLC
(APPOINTMENT SETTER)
- Handling high-volume of outbound and inbound phone calls;
- Responsible for contacting potential customers and scheduling consultations between sales staff and prospective clients;
- Delivered prepared sales talk, reading from scripts that describe products or services in order to persuade potential customers to purchase a product or service;
- Effectively manages responsibilities with time management to reach goals;
- Answer any questions that the potential customer asks to the best of ability.
2020
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2021
LIZARDEAR TASKING INC. (TaskUs)
(CUSTOMER SERVICE REPRESENTATIVE)
- Diagnose and resolve account and technical issues involving streaming application and related devices;
- Research required information using available resources;
- Follow standard processes and procedures for troubleshooting steps;
- Identify and escalate priority issues per specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions;
- Organize ideas and communicate appropriately to customers;
- Stay current with system information, changes, and updates.
2017
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2019
IQOR PHILS. INC
(COLLECTIONS SPECIALIST)
- Works in financial services and is employed to track down individuals with overdue bills and request payment;
- Researches information about debtors involving details like new addresses and other information and seeks to reach out and obtain past due payments;
- Encourage to obtain payment and will usually settle for partial or negotiated payments;
- Minimize objections to payment and suggest available customer-friendly payment options to avoid further debts;
- Process payments, refunds and update account status records;
- Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
2015
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2017
Service Resources Incorporated
(Recruitment Specialist/Roving Supervisor)
- Responsible for recruiting, screening, interviewing, and placing workers;
- Conduct new employee orientations and inform applicants about job details such as benefits and conditions;
- Handling employee relations and providing assistance in responding to internal and external inquiries;
- Process paper works and maintain records of personnel-related data in the database and ensure all employment requirements are met;
- Maintaining time sheets and accurately inputting time and attendance into the database;
- Verify attendance, hours worked and pay adjustments while tracking overtime hours and approving compensatory time earned;
- Responsible for keeping track of leave time such as vacation, holidays, and personal or sick days for employees. Duties also include ensuring time sheets are submitted and received by employees on time to issue accurate payroll adjustments;
- Organize and submit reports to both clients and head office.
My Services
Data Entry
Responsible for managing and maintaining accurate record keeping and entering data into various computer databases.
Customer Service
Interact with customers to address their concerns, answer their questions and assist them with their needs.
Timekeeping
Compiles and computes employees' time and production records.
Email Management Virtual Assistant
Works remotely to provide clients with the email support services that they need.
Human Resources Assistant
Supporting HR's role in providing administrative, accounting, and/or clerical services within the company.