2003
CSDP/Computer System Designing and Programming
AMA Computer College of Mandaue
More on MARY
I'm your versatile virtual assistant with a comprehensive skill set and a wealth of experience across multiple industries. With a diverse background spanning data entry, customer service leadership, hospitality management, and banking and finance, I am adept at tackling various tasks with efficiency and precision.
I have spent three years honing my data entry skills, ensuring accuracy and organization in managing large volumes of information. My meticulous attention to detail and proficiency in data management software make me a reliable asset for any data-related project.
In my eight years as a team leader in customer service, I have excelled in managing and motivating teams to deliver exceptional customer experiences. My strong communication skills and problem-solving abilities have been instrumental in resolving customer issues promptly and fostering long-lasting relationships.
Drawing from my two years of experience in hotel and restaurant management, I bring a deep understanding of hospitality operations to my repertoire. From managing bookings and reservations to ensuring smooth guest experiences, I am well-versed in the intricacies of the hospitality industry.
Additionally, I boasts four years of experience in banking and finance, where I have navigated through various roles, including financial analysis, account management, and regulatory compliance. My expertise in financial principles and practices enables me to provide valuable insights and guidance on financial matters, from budgeting and forecasting to investment planning.
Combining my expertise across data entry, customer service leadership, hospitality management, and banking and finance, I am a versatile virtual assistant ready to support your business or organization's needs. Whether it's organizing data, leading teams, managing hospitality operations, or providing financial guidance, my diverse skill set, and experience make me an invaluable asset to any team.
Data Entry
Executive Virtual Assistant
Graphic Designer
Data Entry
Bookkeeping
Certificates
My Experience and Education
2020
-
2023
Tech Mahindra Cebu
(Team Lead)
* Planning and setting goals for the team
* Conducting performance evaluations of employees
* Supporting employees with training and development activities
* Monitoring team performance to ensure objectives and KPIs are met
2014
-
2020
Wipro Business Process Outsourcing
(Team Lead)
* Answered customer questions about policies and procedures with a
friendly and knowledgeable approach.
* Investigated and resolved customer concerns related to order inquiries and delivery
tracking
* Maximized satisfaction by anticipating needs and consistently offering expert support
* Maximized quality and productivity with thorough training and consistent monitoring of
team performance
* Provides guidance and instruction to a working group about a project or portfolio of
projects
* In charge of delegating work, overseeing progress toward goals, and coaching team
members as needed.
* Responsible for training team members, setting the strategy and monitoring progress
toward goals
2012
-
2014
Cable Car Cebu
(Operations Manager)
* Staffing Management Hiring, training, scheduling and supervising smooth operations
* Inventory Management
* Customer Service
* Quality Control
* Financial Management
* Operational Efficiency
* Menu Development
* Regulatory Compliance
* Marketing and Promotions
2003
-
2007
Rural Bank of Madridejos
(System Administrator)
* Maintain and upgrade the bank’s IT infrastructure including networks, servers, and systems.
* Implement and manage security measures to protect against cyber threats and ensure compliance.
* Develop and maintain backup and disaster recovery plans.
* Provide technical support to bank employees for IT-related issues.
* Coordinate system upgrades and patches, ensuring minimal disruption to operations.
* Ensure documentation of IT systems and compliance with regulatory requirements.
* Manage vendor relationships and contracts for IT services and support.
* Respond to IT security incidents and service outages promptly.
My Services
Bookkeeping
Systematic recording, organizing, and tracking of financial transactions within a business or organization.
Graphics Design
Communicate ideas and information visually through the use of typography, imagery, color, and layout.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Ensures rapid and error-free entry of your data into your preferred format or system.
Executive Virtual Assistant
Assist Executives in scheduling, email management, travel arrangements, research, data entry, etc.