2005
AB Psychology
University of Rizal System
More Info About Me
A wife and a mother of 3 children
Actively involved in Victory center tech & stage management and music team
Works as a freelance host and jury
Training professionals in becoming a leader (work industry)
Dedicated to company growth and improvements
My Skills and Competencies
Email Management
Communication Skills
Time Managment
Calendar Management
Attention to Detail
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2006
-
2007
ALORICA
(Customer Care Representative)
Assisting with general customer concerns, complaints, and inquiries.
2008
-
2012
TELUS INTL. PHILS
(Sales Expert Agent)
Processing online orders
2012
-
2013
RESULTS MANILA PHILS
(Listener Care Representative)
Process orders.
2008
-
2015
TELUS INT’L PHILS
(Online Care/Sales Agent)
2015
-
2017
WNS Phils.
(Senior Associate)
Collects and process online payments
Setting up payment arrangements per customer needs & request
Issue disconnection notice and reminders
2017
-
2022
Alorica Phils
(Quality Assurance Specialist)
Ensures products and services meet quality standards by testing, inspecting, identifying defects, and working with development teams to improve processes and ensure a positive user experience.
2022
-
2025
Alorica Phils
(Quality Supervisor)
Facilitated cross-departmental workshops, fostering quality culture.
Conducted root cause analysis, resolving issues swiftly and effectively
Collaborated with production teams to ensure compliance standards
Developed quality metrics, enhancing reporting accuracy
Trained and mentored a team of 15 quality auditors
Implemented process improvements, aiming to reduce defects
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative
Calendar management, email management, scheduling appointments.
Technical
Data entry, Analytics reporting (email, social media, etc), Creating surveys & online forms, File conversion, etc
Research
Programs and resources, Travel & Event, Keyword, LinkedIn groups