Hey I am Mary Ann

More Info About Me

Friendly, efficient, and enthusiastic are just a few words that describe me as a worker. I'm able to independently solve problems and work with little oversight. I'm trustworthy, responsible, and attentive to details.

We would make an excellent team, as I am eager to work for a company like yours that is striving for success.

Having me grow your business for you gives you the flexibility to spend more time on an important task in your brand or business.

Mary Ann A. Verano
Muntinlupa, Philippines
veranomaryannabad@outlook.com
Freelancer
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My Skills and Competencies

Amazon VA
Data Entry / Web Research
Graphic Design
Customer Service
Lead Generation
Facebook Media Buyer

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
Bachelor of Science in Hotel Restaurant and Tourism Management

Visayas State University is a leading global university in agriculture and allied fields. Flanked by a high mountain range and the Camotes Sea it is widely considered the most beautiful educational campus in the Philippines. VSU’s commitment to relevant and quality education in agriculture and its allied fields has catapulted it to national and international prominence.

August 2022 - Present
Rare
(Chat Support and Sales Agent)

Handling Customer Queries on Web Chat, Emails, and Social Media. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

2021 - Present
Local Shops
(Facebook Media Buyer / Graphic Design)

Execute the actual purchase of the advertisement space with an understanding of the marketing goals and target audience preferences given. Content creation and graphic design.

July 2021 - January 2022
SLK Global Solutions Inc.
(Customer Service Associates)

SLK Global Solutions (or Coforge BPS) offers digital platforms and solutions to multiple industries, including financial services.

Answered phone calls from Greendot Bank customers about Balance inquiries, Transaction History Inquiries, Statement Requests, Gift card Status Inquiries, and Opening or Closing of Accounts. Handling customer complaints and escalating them to the right department.

Top Performing Agent for the month of December and January consecutively.

June 2020 - January 2021
BPI-Philam Life Assurance Corp.
(Bancassurance Sales Executive)

BPI AIA formerly known as BPI-Philam Life Assurance Corporation is the number one bancassurance company in the Philippines. As a strategic alliance between BPI and AIA Philippines, BPI AIA aims to deliver accessible, affordable, and personalized insurance for every Filipino.

Make outbound calls daily to prospect leads. Licensed by the Insurance Commission to find new clients and offer product solutions to individuals or corporate. Scheduling appointment. Presentation of the product solution for the client through virtual or actual meetings. Handles reporting and administration of the plans purchased by the client. Settled any customer disputes in a professional and pleasant manner.

On top of my role, I collect check payments from the corporate offices.

Achieved the highest sales and customer retention rates for 3 consecutive months.

November 2015 - May 2019
Dubai Airports
(Customer Service Professional)

Dubai Airport is the main airport in the United Arab Emirates. As compared to the rest of the world, the airport in Dubai is the largest and busiest when it comes to international flyers. It also served as the sixth-largest airport in the world when it comes to the number of cargo flights.


Responded to all passenger inquiries thoroughly and professionally. Provide directional and flight status information. Resolved all passenger complaints in a professional manner. Reports instantly to Airports Operation Command Center any medical emergencies or technical issues. Provided top-of-the-line customer service to all airport patrons.

On top of my role, I was assigned as an Admin Assistant for Terminal Duty Manager and Officers. My task includes email management and creating project proposals and suggestions for Airport Improvement. Sending their daily operation reports.

I was awarded for my Excellent Commitment and Outstanding Performance of the year(2017)

July 2013 - May 2015
Cebu Pacific Airlines
(Customer Service Representative)

Cebu Pacific Air, Inc., operating as Cebu Pacific is a Philippine low-cost airline. It is Asia's oldest low-cost airline that offers scheduled flights to both domestic and international destinations in Asia, Australia, and the Middle East.

Answer inbound calls promptly. Assist customers regarding new bookings, booking changes, escalating complaints to the right department as well as providing solutions. Processing payments and providing relevant reminders about their ticket restrictions and Airport requirements.

On top of my role, I do outbound calls to customers with flights affected by time changes or cancellations. I will provide them with options like free rebooking, a full refund, or a store credit wherein they can use the fund for a specific time frame for their bookings.

Received Recognition and Incentives as part of the Top 10 Performing Agents for 4 months.

My Services

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Amazon Virtual Assistant

Admin tasks to content creation, product sourcing, and other activities related to your Amazon business.

Lead Generation

Helping businesses attract and qualify more potential customers.

Customer Service Industry

Ensures that customers are satisfied with products, services, and features.

Graphic Design

Bringing the brief and concept to life based on the client's need and vision. Keeping budget, time, and production const

Facebook Media Buyer

Managing the brand by gaining the best results from Facebook ads, and getting more likes and shares.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa,
Philippines
Email :
veranomaryannabad@outlook.com


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