- Conflict Resolution
- Excellent Communication Skills
- People-Oriented
- Great Attention to Detail
- Strong Creative Skills

DE LA SALLE UNIVERSITY - DASMARINAS

OPTUM - UNITED HEALTHCARE

- Offers providers the opportunity to receive responses in real time while maintaining human connection and empathy.
- Responsible in responding to inquiries quickly, directly and concisely. Not limited to member's case creation, claims and benefits.
- Helping medical providers use specific feature online and follow up on providers to ensure their issue is resolved

OPTUM - UNITED HEALTHCARE

- Research complex issues across multiple databases and work with support resources to resolve provider issues and/or partner with others to resolve escalated issues.
- Answer 50-70 incoming calls per day from medical providers and identify the type of assistance they require.

ATEGA ESTATE, PANLAISAN FARM

- Managed schedules and oversaw daily operations of office and poultry site.
- Reviews cash flow and determine areas of improvement for cost control and initiate changes.
- Maintain detailed reports of profit and expenditures.
- Implement safety policies to eliminate incidents.
- Define employee functions and keep individuals on task.

AGAPE CHRISTIAN ACADEMY INC.

- Lead the registration for inbound and outbound pupils.
- Ensure all school documents is in compliance with the Department of Education.
- Procure all necessary permits for the school.
- Organized files and established system procedure to keep all pupils records and requests.
- Create and maintain accurate database entries for income and expenditures to keep in budget.
- Working with faculty to develop, implement and maintain academic calendars.

CONVERGYS

Handled incoming calls from bank clients, responding to their inquiries.
- Assist in resolving problems with the client’s bank transactions.
- Performs requests for check re-orders, change of address, close account and account transfers.
- Report fraudulent accounts.
- Maintain confidentiality of client’s information.

SAN R MINING AND CONSTRUCTION

- Perform estimates for the various construction projects.
- Monitors and process procurement for construction materials.
- Organized files and established system to keep all procurement records and requests.
- Assist in site inspections.
- Perform Autocad for construction plans.

ATEGA ESTATE, PANLAISAN FARM

- Process payroll for over 50 employees on weekly basis.
- Prepared detailed reports for employee performance.

LGU - CABADBARAN CITY, PHILIPPINES