DSV Air & Sea Inc.
(Business Support Specialist)
• Managed booking and documentation for air, sea, rail, and road freight shipments, ensuring compliance and data accuracy
• Monitored and analyzed Key Performance Indicators (KPIs), improving branch compliance with CSOPs
• Maintained Client Master Files and Access Profiles, ensuring accuracy and data integrity
• Supported EDI retriggering and SOP validation to enhance process efficiency
• Trained new hires and developed training materials
• Generated daily and weekly reports on client requests, process updates, and program highlights