2006
Bachelor of Science in Business Administration
Baliuag University
More Info About Me
With a diverse background in customer service and sales, I bring a wealth of experience in chat support, call support, email support, back-office operations, sales and graphic designs. My expertise spans multiple facets of customer interaction, ensuring that I can effectively address inquiries, resolve issues, and drive business growth. Overall, my
comprehensive experience across these areas equips me with a well-rounded skill set that supports effective customer engagement and operational efficiency. I am committed to delivering exceptional service and contributing to the success of any team I join.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Microsoft Word Profecient
Microsoft Excel Profecient
Adobe Photoshop Profecient
Chat and Voice Support Expert
Certificates
My Experience and Education
2023
-
2025
VXI
(Chat Support / SME)
As Chat Support – answer customer’s inquiries via chat. As SME – train and
support chat agents about the right process and correct resolutions for customers concerns
2022
-
2023
Concentrix
(Customer Service Representative – Teck Support)
Support customers via call about mobiles subscriptions and technical issues
2010
-
2022
Suntrust Properties, Inc
(Sales Manager)
I recruit, train, develop and monitor sales agents. Present daily to monthly sales
activities and events, cater and assist clients and agents.
My Services
Chat and Voice Support Rockstar
Top Agent for Customer Service, ensuring quality assistance on Customer Service
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Artist
I can create any banners, logos or marketing materials for you.