2012
Bachelor of Science in Information Technology
AMA Computer Learning Center
More Info About Me
Hi! I’m Mark Adrian Indita, Years of experience in e-commerce industry like Lazada PH as Senior Market Place Associate, Shopee PH as Customer Service analyst.
-Approachable and likes to offer assistance
-Energetic and Eager to learn new skills
-Knows how to manage priorities and tasks efficiently in a high-intensity environment
-Critical thinking and problem solving
-Professionalism and strong work ethic
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
MetroMart
(Customer Service Representative)
● Assisting Shopper and Delivery Rider thru Telegram
● Email Customers for details of delivery and other contact details
● Email Customers for order cancellation
2018
-
2019
Poundit.com
(After Sales, Customer Service, Social Media)
• Troubleshooting defective gadgets
• Coordinating with the manufacturers and B2B relation
• Looking for additional Suppliers
• Uploading upcoming campaign through Facebook page and Instagram
2017
-
2018
Shopee PH
(Customer Service Analyst)
• Outbound call to assist the users to their inquiry.
• Answering email thru Zendesk.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.