2009
Bachelor of Science in Hotel and Restaurant Management
Asia Pacific College of Advanced Studies
More Info About Me
I have a degree. I took up a Bachelor of Science in Hotel and Restaurant Management. I am a customer service specialist. I have been working in the hospitality industry and customer service for many years. I have a lot of experience handling clients in person, through email, phone, and chat. I also have experience handling Shopify as a customer support representative for the store's Facebook page. In my many years of working in customer service, I have learned a lot of things, especially when it comes to communication skills, problem-solving skills, handling customer complaints, and multitasking. I am fast, accurate, and dependable. Working in a deadline-intensive environment, I have strong skills in time management, prioritizing tasks, and working with accuracy and speed. I am insightful in basic social media management, data entry, and lead generation using different methods in the Instagram platform.
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Lead Generation
Certificates
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My Experience and Education
2020
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2020
Punch2Cart (Private Business)
(Customer Support)
Chat support / Product research / Product listing
2015
-
2018
OverEasy PTE LTD
(Captain Floor Staff)
Meet and greet guests / Cashiering / Inventory / Handling complaints / Responsible for dine-in and take-out transactions / Handling events / Dining Area in-charge
2013
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2013
Mobile Edge
(Customer Service Representative)
Outbound Calls
2013
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2013
Max's Restaurant
(Cashier/Fine Dining Staff)
Handling of payments / Meet and greet guests / Responsible for dine-in and take-out transactions / Telemarketing / Inventory / Answering telephone calls for orders and inquiries
2012
-
2012
AJB Travel N' Tours
(Receptionist)
Handling of payments / Meet and greet guests / Answering telephone calls for inquiries
2010
-
2012
Crown Royale Hotel
(Front Desk Receptionist)
Meet and greet clients and visitors / Responsible for check-in and check-out of guests / Receiving and confirming room reservations / Answering telephone calls and inquiries / Telemarketing / Night auditing during graveyard shift / Handling guest complaints / Attending to guest's needs and demands / Handling bills and payments
My Services
Lead Generation
Identifying and attracting potential customers or clients for a business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Providing customer support to assist customers with their inquiries, concerns, and technical issues.