English for Kids Training, Acadsoc Ltd.

Level 0,1,2 and 3

TESOL Training, AcadsocLtd.

Level 4 Completion

AMAZON VA, Pro VA

In - Depth Online Course

Computer literate, Technically proficient in Microsoft Word, Excel and Power Point

Amazon Product Listing

Amazon SEO

Amazon - Listing Optimization

Amazon - Keyword Research

Amazon - Product Sourcing / Product Research

Customer Support

Virtual Assistant / Customer Service (Freelance), Correira Brothers’ Moving and Storage LLC - US Moving Company

- Assist customers regarding their move details via call, text and email.
- Provide quote to customers from different flat forms with the details of their move.
- Manage scheduling for dispatch
- Process authorization hold to customers' account for payment.

Sales Representative / CSR (Freelance), Avas Flowers - Upwork - Flower Store - eCommerce Company

- Process customers' order via phone call.
- Assist customers with inquiries and complaints via call.
- Send order confirmation to customers.

Data Entry (Part-Time), Libtra Corporation - Veterinary Products Manufacturer

- Input important data from documents to excel sheet
- Convert handwritten documents to word / pdf files
- Combine data provided in different folder

Customer Service Representative / Account Specialist, Inspiro (FormerlySPiCRM) - BPO - Satellite TV Account –Dish

- Take inbound calls from both existing customers and new customers
- Assist customers with their concern with billing
- Upselling premium channels and upgrades to customer
- Basic troubleshooting for customer's devices

Customer Service Representative, Concentrix Ph - BPO - Australian Toll Account (Transurban – GoVia)

- Handle both inbound and outbound call for existing customers
- Process payment for customers and assist with billing concerns
- Basic troubleshooting for customer concerns with their devices
- Transfer customer to different departments

Bachelor of Science in Business Administration Major in Marketing Management, University of Rizal Systems - Binangonan

Tertiary

K12 - Accountancy, Business and Management, Tomas Claudio Colleges

Secondary

Junior High School – Old Curriculum, Carlos P. Garcia High School

Secondary

Grade School – 1st to 6th Grade, Quirino Elementary School

Grade School