1999
Computer Secretarial
AMA CLC
More Info About Me
As a virtual assistant, I am a dedicated and professional individual with a strong background in customer service and administrative support. I have experience working in fast-paced environments and am skilled at managing multiple tasks and priorities. I am detailed-oriented and possess excellent organizational and time-management skills. I am also effective communicator, both verbally and in writing, an am comfortable working independently or as part of the team. I am passionate about providing high-quality service to clients and am committed to helping them achieve their goals. I am always looking for ways to improve and grow as a virtual assistant, and I am excited to continue learning and developing my skills in this field.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
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2022
APPAREL GROUP LLC
(Store In-Charge)
Team leads in stock inventory, responsible for stock replenishment and organization. • Manage cashiering activities in areas of purchasing, returns and exchanges and enforce store policies: familiar with payment transactions. • Checked reports of staff in daily basis cash and card transaction for financial/banking reconciliation. • Measured and accurately processed materials to minimize wastage. • Planned and executed new strategies to increase sales. Actively listened to customers to fully understand requests and address concerns. • Customized customer experiences to build brand loyalty. • Supervised work of contracted employees to deliver work on schedule. Managed complaints with calm, clear communication and problemsolving• Picked up additional tasks to aid team success. • Guided teams in product merchandising and inventory management. • Prepared range of written communications, documents and reports. Handled customer concerns and escalated major issues to Operation.
2008
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2013
LIWA TRADING LLC
(S. Sales Associate)
Responsible in receiving, checking and stocking of merchandise to verify accuracy. • Prepares report for daily cash and card transaction for financial/banking reconciliation. • • Prioritize customer queries and tickets during busy periods. Responded to customer complaints, diffusing tension and reporting feedback. • Advised customers on current company products and services available, tailoring advice to suit customers' needs. • • Achieved and maintained high average conversion rate. Multitasked up to three customers simultaneously whilst maintaining excellent customer service. • Responsible on greeting and smiling with customers making sure all customers will feel welcome by giving 100% excellent customers service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.