Proficient with Microsoft Outlook, Office & Teams
Has knowledge in using Trello, Canva, Google Drive
Strong Analytical, Motivational and Leadership skill
Strong Verbal and Written Communication
Internet Research
Administrative skills including Inbox and Calendar Management
Adaptability, Resourcefulness & Decision Making skill

Education

Manuel S. Enverga University Bachelor of Science in Business Administration Major in
Marketing, 2002-2006

Experience

TEAM LEADER/MANAGER AT SUTHERLAND GLOBAL SERVICES (AT&T UVERSE & DIRECTV ACCOUNTS, 2013-2022)

Lead, develop and motivate a high-performance team of tech support to resolve technical issues
Coach and mentor Consultants, providing feedback and performance management.
Manage attrition, shrinkage, and other critical metrics of the team.
Drive the performance of a team of consultants, meeting and exceeding all KPI targets.

CUSTOMER/TECHNICAL SUPPORT AND SUBJECT MATTER EXPERT AT SUTHERLAND GLOBAL SERVICES (AT&T UVERSE ACCOUNT, 2009-2013)

Pro-active in developing trust and professional rapport with team members; work as a team-player.
Take inbound calls from customers to assist them in resolving their tech concerns.

CUSTOMER SERVICE AND SALES EXECUTIVE AT AAA’S COM SOLUTION PRIVATE LIMITED (SINGAPORE, 2006- 2007)

Selling/Marketing of Personal Digital Assistant (PDA), Jabra Bluetooth Headset and other accessories related to it.
Assisting and troubleshooting Bluetooth headset.