2013
Bachelor of Science in Hotel and Restaurant Management
University of Cebu
About me
๐ Tired of managing real estate or e-commerce tasks alone? Let me help you streamline operations and boost productivity! ๐ผโจ Available now to support your growth! ๐
With 3+ years of experience as a Real Estate & E-Commerce Virtual Assistant, I specialize in helping businesses optimize processes, increase sales, and grow their online presence. Whether you need assistance with property listings, dropshipping operations, or social media management, I am here to support your growth.
๐ฏ๐๐๐โ๐ ๐๐๐๐ ๐ฐ ๐๐๐ ๐
๐ ๐๐๐ ๐๐๐ ๐ ๐ ๐
๐ ๐๐๐๐ฅ ๐๐ฌ๐ญ๐๐ญ๐ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐๐
โง Manage property listings and updates to attract potential buyers ๐กโจ
โง Streamline lead generation using CRM systems ๐๐
โง Handle email management and schedule appointments efficiently ๐ง๐
โง Research market trends to give you a competitive edge ๐๐ก
โง Boost visibility and engagement by managing your social media ๐ฑ๐
โง Design compelling graphics for property marketing ๐จ๐ข
๐ ๐-๐๐จ๐ฆ๐ฆ๐๐ซ๐๐ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐๐
โง Dropshipping support from sourcing to order fulfillment ๐ฆโก
โง SEO-optimized product listings to increase sales ๐๏ธ๐
โง Inventory and order management for smooth operations ๐ฆ๐
โง Customer support to enhance satisfaction ๐ฌ๐ค
โง Market research and competitor analysis for growth ๐๐ฌ
โง Eye-catching product graphics and branding design ๐จ๐ผ
โง Social media management & targeted ad campaigns ๐ฑ๐ข
๐ ๐๐๐ง๐๐ซ๐๐ฅ ๐๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ฏ๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
โง Data entry and organization for smooth workflows ๐๏ธ๐
โง Research and reporting to support business decisions ๐โ
My Skills and Competencies
Etsy Specialist
General Virtual Assistant
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
My Experience and Education
July 17, 2019
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Aug 7, 2022
UPWORK
(Social Media Manager)
-Planning and developing social media campaigns
-Posting content across social media accounts
-Engaging with customers on different channels
-Communicate with followers, respond to queries in a timely manner and monitor customer reviews
-Suggest and implement new features to develop brand awareness, like promotions and competitions
2017
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2017
Unionbank
(Customer Service Representative)
-Collecting and analyzing customer feedback
-Handling customer complaints.
-Delivering information about a company's offerings.
-Resolving issues and troubleshooting technical problems.
-Answering questions about a company's products or services.
-Ensure customer satisfaction and provide professional customer support
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2016
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2017
Gumbology Restaurant
(Assist. Supervisor)
-Maintain high-quality food standards
-Provide exceptional customer service and lead staff to do the same
-Respond to customer complaints quickly and resolve them effectively
-Develop strategies for improving our customersโ dining experience
-Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
-Maintain inventory of all needed supplies
-Manage the work schedules of our restaurantโs staff
-Oversee all front and back of the house restaurant operations
August 2021
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0
D8.18 Premier Properties Inc.
(Real Estate Agent)
-Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
-Determining clientsโ needs and financials abilities to propose solutions that suit them
-Maintain and update listings of available properties
-Promote sales through advertisements, open houses and listing services
-Remain knowledgeable about real estate markets and best practices
-Display and market real property to possible buyers
2018
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2018
Jimbaran Spa
(Receptionist & Restaurant Manager)
-Assisting clients in finding their way around the Spa
-Assisting colleagues with administrative tasks
-Answering, forwarding, and screening phone calls.
-Scheduling appointments.
-Training staff to follow restaurant procedures
-Strong leadership, motivation, and people skills|
-take responsibility for the business performance of the restaurant
-Report on financial performance, inventory, and personnel
December 2013
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December 2015
The Villa Pilipino Restaurant
(Restaurant Manager)
-Manages inventory and purchases food and supplies
-Promoting and marketing the business
-Handling customer inquiries and complaints
-making improvements to the running of the business and developing the restaurant
-Plan and develop the overall restaurant marketing strategy
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
General Virtual Assistant
I will help you and support your multiple aspects of the business.
GENERAL VIRTUAL ASSISTANT
SOCIAL MEDIA MANAGER
"The Best"
Safia Lebaili
Thank you so much Mariel you are the best for a beginner! You have an excellent understanding of my requirements Always in communication and wiling to help I will deploy you next month without a doubt.
Maribeth Maranga