2013
BS Hotel and Restaurant Management Major in Institutional Management
St. Paul University Manila
An efficient and adaptable Virtual Assistant for your business needs
I am an efficient and adaptable professional specializing in customer service and administrative support, with over 8 years of work experience across the banking, hospitality, and e-commerce sectors.
My previous career has equipped me with strong communication skills, attention to detail, and the ability to thrive in fast-paced, customer-centric environments.
As an Administrative Assistant, I have successfully managed a wide range of administrative tasks, from email and calendar management to client communication and data organization.
My goal is to consistently deliver high-quality support that enhances operational efficiency and customer satisfaction.
My Skills and Competencies
Graphic Design
Calendar Management
Email Management
Customer Service
Research
Communication Skills
Certificates
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My Experience and Education
February 2025
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Present
Engoo
(Online English Tutor)
Facilitates interactive speaking, listening, and reading exercises to improve English language proficiency.
Maintains a positive, supportive, and inclusive learning environment to encourage student participation.
Provides personalized feedback and correction in a constructive, encouraging manner.
Addresses student questions and clarified lesson content to enhance understanding and retention.
Adapts lesson delivery to suit individual student learning styles, pacing, and comprehension levels
2022
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2023
Skarz Group Inc.
(Amazon Virtual Assistant)
Conducted 10 daily comprehensive product and competitor research across Amazon, social media, and websites, identifying profitable product opportunities and market gaps.
Assisted in launching 5 private label products, supporting tasks from product research to listing creation and post-launch performance tracking.
Drafted and optimized product listings using advanced keyword research, SEO techniques, and AI tools, contributing to improved organic rankings and product visibility.
Coordinated A/B testing for images, titles, and pricing strategies, achieving an average increase in conversion rates.
Uploaded and maintained A+ Content, enhancing product pages and overall brand presentation.
Regularly monitored product performance metrics, provided actionable listing optimization recommendations, and contributed to reducing advertising costs and improving sales performance.
2015
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2020
InterContinental Hotel Abu Dhabi
(Restaurant Receptionist / Administrative Assistant)
Oversaw and coordinated 150–300+ reservations for weekly Friday brunches, and daily 80-150+ reservations for regular restaurant operations with private functions, corporate events, and special promotions at an award-winning Pan-Asian restaurant.
Handled guest inquiries, special requests, and reservation confirmations, ensuring an exceptional customer experience.
Conducted outbound calls for restaurant promotions, event invitations, and market research to support sales initiatives.
Provided administrative support to the Food & Beverage Executive Office, including email and calendar management.
Processed 50+ payroll transactions, and employee documentation.
Prepared daily sales reports and operational summaries, and coordinated approvals with department heads for smooth service delivery
2013
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2015
Metropolitan Bank and Trust Company
(Bank Teller)
Handled and processed cash/check deposits, withdrawals, check encashment, closing of accounts;
signature verification.
Posted transaction adjustments to the Current Account/Savings Account (CA/SA) terminal at the start
of banking day.
Accepted and processed various fund transfers and remittances payments Marketed the Bank’s and
subsidiaries’ products and services
My Services
Bookkeeping
Light Bookkeeping, Transaction Recording and Categorization, Invoicing and Accounts Receivable
Receptionist
Answering and Directing Calls, Appointment Scheduling, Customer Service, Administrative Support
Amazon Virtual Assistant
Product research and development, Product listing and optimization, Product Monitoring
Data Entry / Researcher
Research for market trends and competitors, Keyword research, Present information using Google Sheets or Excel
Administrative Assistant
Inbox and Calendar Management, Files Organization, Customer Communication and Support