2005
Bachelor of Science Hotel and Restaurant Management
Pamantasan Lungsod ng Pasay
Committed Executive Virtual Assistant
I'm Maricel, a committed and resourceful Executive Virtual Assistant (EVA) based in the Philippines. My background combines Hotel and Restaurant Management with specialized VA training, giving me a unique blend of hospitality, organization, and administrative expertise. I spent a year as a Tour Guide (Manila, Boracay, Cebu, Bohol) and two years as an Online Teacher for clients across Asia, which honed my skills in cross-cultural communication and client relationship management. As a married mother of five, I am exceptionally proactive and great at managing complex schedules and prioritizing tasks under pressure. I'm ready to be your dependable administrative partner.
I'm dedicated to making your professional life simpler and more productive. My core EVA skills include Calendar Management (Expertly handling complex meeting schedules), Email Management (Efficiently sorting, prioritizing, and drafting correspondence), and Travel Coordination (Seamlessly booking and arranging business trips). I offer meticulous attention to detail and dependable administrative support. Think of me as your strategic partner.
Let's talk!
My Skills and Competencies
Communication skills
Travel Management
Calendar Management
Time Management
Executive Assistance
Project Management
Certificates
My Experience and Education
2025
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2025
FREELANCE:
(Virtual Assistant/Cold Caller)
Responsible for managing guest reservations efficiently and professionally. Handles phone, email, and online bookings; provides information about rooms, rates, and services; and ensures accurate entry of guest details into the reservation system. Works closely with the front desk and sales team to maximize occupancy and guest satisfaction.
Key Responsibilities:
Process and confirm room reservations.
Respond promptly to guest inquiries and requests.
Maintain up-to-date knowledge of room availability, rates, and promotions.
Handle changes, cancellations, and special requests.
Ensure accuracy in guest information and billing details.
Requirements:
Strong communication and customer service skills.
Attention to detail and accuracy.
Familiarity with hotel reservation systems (e.g., hotel planner).
Ability to multitask and work under pressure.
2006
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2007
FREELANCE:
(Tourist Guide)
Led guided tours for domestic and international tourists, providing engaging and informative commentary on historical landmarks, cultural sites, and natural attractions.
Developed and delivered personalized itineraries based on group interests, time constraints, and accessibility needs.
Ensured the safety, comfort, and satisfaction of groups ranging from 5 to 50+ people.
Built strong rapport with clients, leading to repeat business and excellent feedback ratings.
Resolved unexpected issues such as weather delays or transportation problems quickly and professionally.
Collaborated with local businesses and vendors to provide authentic local experiences (e.g., food tastings, artisan workshops, cultural performances).
Promoted sustainable tourism practices and educated tourists on local customs, traditions, and etiquette.
Maintained up-to-date knowledge of tourist sites, local laws, safety protocols, and travel conditions.
Key Skills Gained:
Public Speaking & Communication
Customer Service & Relationship Management
Cultural Sensitivity & Local Knowledge
Problem-Solving & Crisis Handling
Time & Group Management
2024
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2025
FREELANCE
(Online TEACHER)
As an ESL teacher, I was responsible for helping non-native English speakers develop their language skills in speaking, listening, reading, and writing. My main goal was to create an engaging and supportive learning environment that encouraged students to build their confidence and fluency in English.
I planned and delivered interactive lessons tailored to the needs, levels, and learning styles of each student or group. My daily tasks included creating lesson plans, preparing educational materials, conducting assessments, and providing constructive feedback to help students improve. I also used a variety of tools and resources such as visual aids, real-life scenarios, games, and digital platforms to enhance the learning experience.
In addition to teaching, I supported students in understanding cultural aspects of English-speaking countries, helping them to use language appropriately in different social and professional contexts. I worked closely with other educators and sometimes communicated with parents or guardians to track student progress and set learning goals.
Through this role, I developed strong communication, organizational, and cross-cultural skills. I take pride in being patient, encouraging, and adaptable—qualities that I believe are essential for any successful teacher.
2023
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2024
FREELANCE:
(Online TEACHER)
As an ESL teacher, my role focused on helping students improve their English language skills in a structured and supportive learning environment. I was responsible for teaching grammar, vocabulary, pronunciation, and conversational skills to learners of various levels and backgrounds.
I designed and implemented lesson plans that aligned with the students' learning goals, whether they were preparing for academic studies, travel, or work. My teaching methods combined traditional instruction with interactive activities such as role-playing, group discussions, listening exercises, and games to make learning more engaging and effective.
Classroom management was also a key part of my role. I ensured a positive and respectful atmosphere where students felt comfortable participating and asking questions. I monitored their progress closely through quizzes, assignments, and oral assessments, and provided regular feedback to guide their development.
In addition, I integrated cultural elements into lessons to help students understand how language is used in real-life situations. I also collaborated with fellow educators and participated in training workshops to continuously improve my teaching strategies.
This experience strengthened my ability to adapt to different learning styles, communicate clearly, and foster a passion for learning in others.
My Services
Travel Management
Comprehensive travel management solutions for businesses — seamless bookings, cost control, and 24/7 global support.”
Cold Calling
Professional cold calling service to generate leads, increase sales, and connect your business with new clients.
Project Management
Expert project management services ensure efficient planning, execution, and delivery on time and within budget.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.