Graduate Studies: Masters in Business Administration
Notre Dame of Dadiangas University (2010)

College: Ateneo de Davao University
Bachelor of Science in Business Administration Major in Management (2001)

Pag-IBIG Fund

Frontlining
Members Services Branch - Service Desk

 Entertains clients various inqueries
 Receives Multi-Purpose Loan Application
 Alternate teller
 Alternate Disbursement Officer
 Doing marketing activities such as employers visit to register in Pag-IBIG Fund.

Pag-IBIG Fund

Loans and Contribution Management and Recovery Division ( LCMRD)
Billing and Collection - Short Term Loan (STL)

1. Generates and prepares Multi-Purpose Loan ( MPL) positive billing every 2nd and 17th of the month.
2. Prepares Letter of Advice or Demand Letters for Delinquent Multi- Purpose Loan (MPL) borrowers and employers .
3. Prepares under/ over payment letters and No Members Collection List Letters to employers whose remittances are with discrepancy.
4. Endorsed In- Default and Lapsed Multi-Purpose (MPL) Accounts for TAV offset to Loans Accounting Department.
5. Prepares Short Term Loan (STL) Corplan Performance Collection Report every end of the month
6. Visit Dep-ED PSU Marbel every month for MPL billing.
7. Entertains MPL phone inquiries and walk in clients with inquiries about MPL.

Pag-IBIG Fund

Loans and Contribution Management and Recovery Division- Billing and Collection - Housing Loan - Current

1. Monitors housing loan accounts both Contract-To-Sell (CTS) and Real State Mortgage (REM)
2. Prepares Payment Order Form (POF) for housing loan payment.
3. Prepares Monthly Collection Efficiency Report for Developers.
4. Prepares Collection Report Monitoring for Developers with Collection Servicing Agreement

Pag-IBIG Fund

Cash Department

Major Activities:

1. Updates Database of Transfer Certificate of Titles ( TCT’s)
2. Monitors Accountable Forms such as MPL Checks, Claims Checks, Working Fund Checks, Pag-IBIG Fund Receipts (PFR’s),Debit and Credit Memos
3. Update database on post-dated checks
4. Prepares monthly report on accountable forms
5. Monitors Revolving Fund

Minor Activities:

1. Assists in releasing MPL Claims, Refund, EHLP and Working Fund Checks
2. Assist in the preparation of reports

Pag-IBIG Fund

Short Term Loan Department

Major Activities

1. Encodes Multi- Purpose Loan payments to the database

 Encodes collection list to Employer Ledger
 File pay files to their respective folders

2. Computes loan balance for Total Accumulated Value (TAV) offset
3. General ledger and Subsidiary ledger recon

Minor Activities

1. Assists in receiving MPL application

 Webinar on General Virtual Assistance Training
 Webinar on Customer Focus-Identifying Need and Developing Solutions
 Client Relationship Management Workshop
 Training in Customer Service
 Fraud Detection and Prevention Seminar
 Training on Basic Customer Service Skills
 Seminar Workshop on Effective Technical Writing
 Stress and Time Management Seminar
 Seminar Workshop on Collection Efficiency
 Gender Sensitivity Training
 Distance Learning Program on Human Resource Management
 Advanced training in Counterfeit Detection
 Distance Learning Program on the Rules of Conduct and Ethical Behavior in the Civil Service
 Distance Learning Program on Leave Administration
 Seminar Workshop On The Preparation Of Internal Administrative Rules on Sexual Harassment and CODI Formation

Dhamelyn A. Sarno, MT
Project Manager
Prova Ph
dhamsarno@gmail.com
+639158325769