Maria Teresa Buendia

Professional Virtual Assistant
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Contact Information
  • City of Imus, Cavite, Philippines
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  • Sam_Buendia-Buce
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  • mariateresabuendia3@gmail.com
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  • https://www.facebook.com/sambuce16
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EDUCATION

ISHRM SCHOOL SYSTEM

International School for Hotel & Restaurant Management
2 Year HRM 2016-2014
>ACCOUNTING & BUSINESS MANAGEMENT UNITS

NATIONAL CERTIFICATE II

-Bartending
-Food and Beverage Attendant
-Front Desk and Housekeeping
-Baking and Cookery

HIGHSCHOOL

BERNARDO COLLEGE
School Year 2013-2010
SKILLS

RELEVANT SKILLS

Communication Skills
Customer Service
Microsoft Office
Technical Skills
Analytical Skills
Organizational Skills
Problem-Solving Skills
Time Management
Appointment Setting
Travel Booking

OTHER SKILLS

Cashiering
Budgeting
Teamwork & Collaboration
Hospitality Management
Decision-making skills
Management & Leadership Skills
Inventory
CAREER OBJECTIVE

Adaptable, enthusiastic, independent, and highly organized Virtual Assistant, aiming for a long-term partnership with a business owner that allows me to actively learn, grow professionally within the company, and deliver the best service for the business.

Keen to leverage technological competence and time management skills to support senior leaders in thriving in their field.
CHARACTER REFERENCE

DHAMIELYN A. SARNO, MENTOR, PRO VA PHILIPPINES, VIRTUAL ASSISTANT

GMAIL : dhamsarno@gmail.com
SKYPE : dhamielyn.sarno
WHATSAPP : +639560480000
PROFESSIONAL SUMMARY

I have a diverse background in customer service and food production, with roles ranging from cashier and waitress to baker. My experience spans several years in various establishments, including a hypermarket, a five-star hotel, restaurants, and a donut shop, showcasing my adaptability and interpersonal skills in fast-paced environments.

From October 2021 to August 2023, I worked as a Customer Service Representative at Brickzhart Technology. My responsibilities included addressing and resolving client complaints, ensuring customer satisfaction, and assisting with inquiries. I focused on helping clients resolve their issues efficiently and providing the support needed for a positive service experience.
WORK EXPERIENCE
August 2023-October 2021

Brickzhart Technology, Customer Service

Responsibilities:
-Handle clients complaint about their money withdrawals.
-Help clients resolve issues in their account.
-Responds to inquiries.
-Assist clients until they get the satisfied service they need.
Jan. 2020-June 2019

Jco Donuts and Coffee, Baker

Responsibilities:
-Operate machines & equipment to make a dough.
-Following the standard procedures & ingredients to make donut filling, chocolate toppings.
-Design & displays the donut on their respective shelves.
-Maintains the cleanliness of my workplace & ensures the quality of the products each shift.
January 2019-July 2018

Pizza Hut, Waitress

Responsibilities:
-Take orders, answer questions & make suggestions about the menu
-UPSELLING products
-takes payment.
-Communicates orders with the kitchen staff. seats customers.
-Serving customer and cleaning kitchen and dining area.
July- December 2017

Little Bites, Pastry Production Staff

-Preparing ingredients for cupcakes and cookies.
-Ensuring the quality of each pastries.
-Decorating cupcakes
-Managing ingredient stocks.
-Maintaining equipment
-Ensuring compliance with health and safety standards.
July-December 2016

WEE NAM KEE RESTAURANT, Cashier/Waitress/Host (Part time- Working Student)

Responsibilities:
-Scheduling, organizing and preparing table reservations.
-Greet & assist the guests to their tables.
-Accurately taking & relaying orders to the kitchen.
-Having a thorough knowledge of the menu to offer suggestions
-"UPSELL ITEMS" such as appetizers, desserts, and beverages).
-Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
April-June 2016

DISCOVERY PRIMEA (5 Star Hotel), Room Attendant Intern

Responsibilities:
-Cleaning and sanitizing rooms, hallways, stairways, and guest areas.
-Cleans furniture, wash windows, vacuum carpet, sanitize bathrooms, change bed linens, and replace towel and amenities.
-Servicing requests and delivers food orders to guest's room.
March-August 2015

SM HYPERMARKET, Cashier

Responsibilities:
-Scanning and punching of the items on P.O.S
-Processing and receiving payments through cash, debit or credit card.
-Calculates and give Person with Disability and Senior Citizen 'discount'
-Issuing receipts to customers as they leave with their purchases.
-Provides an excellent customer service experience.