2016
Bachelor of Science in Physical Therapy
Tomas Claudio Memorial Collage
Ready To be your VA!
I'm Maria Rosa Matawaran, but you can address me as Rosa. I graduated with a Bachelor of Science in Physical Therapy and gained experience in patient care and documentation, including SOAP notes, during my internship. After graduating, I worked in the BPO industry, where I improved my communication, comprehension, and problem-solving skills.
I am a dedicated and industrious person with a robust work ethic. My prior job has provided me with the skills and attributes needed for the position you're looking to fill. I have a demonstrated history of working well with others, emphasizing collaboration and a team-oriented mindset.
I take a proactive approach to problem-solving, consistently seeking answers and overcoming challenges. Outside of work, I lead an active lifestyle and pursue ongoing learning to stay current and develop personally and professionally.
I am genuinely happy and excited about the opportunity to work with you. Rest assured, I am fully committed to being the best Virtual Assistant I can be.
My Skills and Competencies
Appointment Setter
Calendly & Google Calendar for Appointment schedule
Asana User
Monday Tool user
Medical Virtual Assistant
Cold Caller
Customer Service
Virtual Assistant
Certificates
Customer Service representative
03/22/2024
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06/01/2025
MEDICAID
(PROCESSOR)
Application Review and Processing
Review and verify completeness and accuracy of submitted applications and required documents.
Enter applicant information into the system and ensure timely data entry.
Track application status and follow up as needed to meet deadlines.
Client Communication
Communicate with clients, family members, or authorized representatives to request missing documents or clarify information.
Provide updates regarding application progress or required actions.
Coordination with Case Workers and Field Representatives
Collaborate with case workers to clarify eligibility requirements, documentation, and case status.
Support field representatives by coordinating submission of necessary forms and follow-ups.
Documentation Management
Upload and organize documents into the client’s electronic file system.
Ensure all supporting documentation (e.g., ID, bank statements, insurance verification) is up to date.
2019
-
2020
WNS
(Flex Trainer)
Provide training for new employees and manage compulsory training sessions.
2017
-
2019
WNS
(Customer Service Representative)
Helping customers to change and cancel flight and hotel reservations.
September 2016
-
November 2017
Marian Spring
(Part Time Encoder)
I am in charge of inputting receipt data and sorting it by months.
2020
-
2024
WNS
(Admin Staff)
Respond to emails and address client inquiries, as well as handle report generation.
My Services
Appointment Setter
I can coordinate appointments between the sales team and potential clients, guaranteeing that crucial meetings are sched
Medical Virtual Assistant
I handle insurance verifications, prior authorizations, scheduling, scribing, and administrative tasks efficiently.
Cold Caller
Respond to calls from potential customers, provide accurate product details, pricing, and highlight benefits effectively
Customer Service
I can manage queries via email, chat, phone and social media.
Virtual Assistant
answering phone calls, scheduling meetings, reminding deadlines and events, making travel arrangements.