Professional Teaching Certification, UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY

Bachelor’s Degree in Information Technology, Don Bosco Technical College

Dhamielyn A. Sarno, MIT
Project Manager - ProVa PH
+639158325769

Aileen Carbonel
Principal II
+639423778323

Comware OS 7 Basic Training, VST ECS Phils Inc. (MSI-ECE Phils Inc.) Hewlett Packard Enterprise Aruba

Via MS Teams

Refresher course on the NEDA 2017 Rules on Administrative Cases in the Civil Service

Via Zoom

Data Privacy, National Economic and Development Authority Escriva Dr, San Antonio, Pasig, Metro Manila

KASEYA ADMINISTRATIVE TRAINING, NMI Training Center, Eight One Eight Building, 818 A. Arnaiz Avenue, Makati City

Busines Continuity Plan (BCP), Globe Telecome Plaza / Pioneer Highlands, Condominium, Madison Boni Mandaluyong

Information Security Management System, Globe Telecome Plaza / Pioneer Highlands, Condominium, Madison Boni Mandaluyong

Codes of Business Conduct, St Giles Hotel Makati Makati Avenue Corner Kalayaan Avenue Makati City

Techno Invention, 2nd PSIT-NCR IT Student Congress Fleur-de-list Theater St. Paul University, Manila

Youth for Information Technology, 11th Philippine Youth Congress on Information Technology SMX Convention Center Pasay, City

Computer Maintenance Technologist, National Economics and Development Authority

Responded to ICT requests and assigned technical support for prompt resolution.
Managed the Technical Support Team by answering calls and deploying technicians effectively.
Installed and configured Office 365 and network printers on desktops and laptops.
Oversaw the management and inventory of ICT assets for optimal utilization.
Created and maintained NEDA Wi-Fi guest access, enhancing network accessibility.
Provided essential support in updating Procurement Activities and Status Report.
Conducted scanning and photocopying of procurement documents for record-keeping.
Updated and monitored Technical Service Log Sheet, Loan Forms, and RIES.
Ensured compliance with administrative/clerical components in the implementation of the Quality Management System (QMS).
Monitored the ISO - Quality Management System (QMS) to uphold standards.
Participated in QMS audits for internal and external assessments.
Administered Kaseya for system updates, patch installations, and software deployment.
Assisted in the following ICT activities:
Monitoring of the log entries of accomplished Technical Support forms in the Helpdesk System;
Contributed to the improvement of the NEDA Data Center.
Managed procurement, distribution, and installation of NEDA ICT resources under the NEDA Information Network Project (NINP).
Served as a secretariat support to ICTS as the Data Privacy Focal.
Conducted the Information Security Management System (ISMS) Program.
Installed necessary software, Anti-virus, and Anti-Malware through Kaseya.
Troubleshot technical problems through Kaseya for efficient issue resolution.
Consolidated inventory supplies of NCO and Regions for streamlined resource management.
Organized documents related to the NEDA Information Network Project (NINP).
Followed up with NROs and NCO key personnel, providing infographic dashboards to ensure 100% compliance with Data Privacy requirements.
Proficient in Microsoft Office.
Basic working knowledge of Microsoft Office 365 applications.
Performed other duties as assigned by immediate supervisors.

L2 Application Support, INDRA SISTEMA S.A (Globe Telecom)

Blacklist the mobtel to VAS charges.
Unblock the mobtel to VAS charges.
Provide the product ID
Access servers (Linux/Windows) to perform basic troubleshooting, check
application services and gathering of system event logs and error logs.
Provided Revenue Accounting Report and Log files
Provided Summary Report of Daily Successful charges Transaction
Provided summary files using PUTTY
Acknowledge all business and customer requests and concerns and provide
results in a timely manner

IT Support / Administration, NEDA-Yolanda Project Funded by United States Agency for International Development (USAID), under Louis Berger Group (LBG)

Consolidated and updated databases.
Installed and configured computer hardware, operating systems, and applications.
Provided PowerPoint presentations, Excel, and Word documents
Monitored and maintained computer systems and networks.
Assisted staff or clients in setting up systems or resolving issues, both face-to-face and over the telephone.
Troubleshot system and network problems, diagnosed, and resolved hardware or software faults.
Set up new user accounts and profiles, addressing password issues.
Attended USAID-LBG and NEDA-YPMO meetings, seminars, and training sessions as needed.
Prepared attendance sheets for meetings and welcomed guests.
Served as secretariat during conferences, seminars, workshops, and meetings.
Received and routed documents to divisions with the action, comments, signature, and information of the Director and Overall Coordinator.
Coordinated with the MES Admin. Aide and prepared transmittals regarding mailing and delivery of letters/documents.
Helped and updated the general contacts list of NGAs and PMO-Yolanda Staff.
Coordinated with all Project Regions and National Government Agencies for the Inter-Agency Meeting on Yolanda Project PPAs Monitoring.
Encoded and stored important files or documents on the computer.
Sorted and organized the filing system for safekeeping and easy retrieval of documents

National Economic and Development Authority, National Economic and Development Authority

Installed, configured, and troubleshooted software packages, including operating systems, desktop software, and custom applications.
Provided first-level support for networking and application issues.
Recorded support requests and their solutions.
Answered a high volume of phone calls, collaborating with customers to resolve application, printer, or computer problems in real-time.
Assisted employees with any technical problems

Fast Food Crew (Part time), SHAKEYS PIZZA PARLOR

Greeted customers as they entered the restaurant.
Assisted guests in locating appropriate seating arrangements.
Provided customers with the menu and informed them of daily specials.
Assisted customers in making ordering decisions.
Ensured orders were prepared in a timely manner.
Verified the accuracy of orders before serving them to the customer.
Served orders to customers and inquired if they would like anything else to complement their orders.
Assisted with preparing and packing food items.
Ensured that water was refilled periodically.
Collected dirty dishes and transported them to the kitchen.
Ensured that tables were cleaned and set with dishware, glasses, and flatware.
Changed tablecloths for each new customer

Office Administrator, MIESCOR LOGISTICS, Manila Electric Railroad and Light Company (MERALCO

Processed and prepared various documents.
Handled a high volume of phone calls.
Assisted office staff in maintaining files and databases.
Prepared reports, presentations, memoranda, proposals, and correspondence.
Monitored office operations.
Communicated with other engineers for the project.