Operation Officer with 10+ years of experience, known for meticulous attention to detail and ensuring smooth operation across multiple stores. I excel at navigating customer inquiries and delivery challenges, while keeping inventory levels optimized for peak efficiency.
Maria fe Castro Centino
Operation Officer-
castromariafe@gmail.com
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(+63)9102570152
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General Santos City, Philippines
About Me
Education
Bachelor of Science in Information Technology
(STI College General Santos City-March 2014)
Work Experience
Operation Officer
Citra Mina Seafood and Market Inc. (october 2016- Present)* Optimized daily operation, Systems, and workflows, identifying areas for
improvement.
* Proactively managed risks by anticipating and implementing effective
solutions Partnered with sales to meet daily and quarterly targets played a
key role in long-term planning, project updates.
* Streamlining processes supported the COO on special projects and department
initiatives.
* Delivered clear and informative reports on a regular basis identified trends and
implemented.
*Collaborated with back-office teams to ensure smooth execution.
Assistant Supervisor
Citra Mina Seafood and Market Inc. (July 2014-August 2016)* Manage, Train, and Monitor performance of team Member and team Leads
* Assign Employees to ensure quality product or service delivery.
* Monitor compliance with operational standards, policies, and practices.
* Manage staffing levels, Inventory, and production cost.
* Reinforce customer service standards and assist in solving Complaints.
* Complete weekly inventory (as needed)
* Manage department budget and approve purchases
* Monitor equipment and material needs based on demand.
Professional Skills
* Customer Service
* Appointment Setter
* Data Entry
* Email Management
* Budget administration
* Logistical Support Project
* Order Communication
* Order Management
Technical Skills
* Alliance WebPos Microsoft
* Office (Expert in MS Excel)
* Google Workspace
* Canva
* Zoom
* Buffer
* Repurpose
* Batchleads
* ChatGPT