Hi, my name is Bem, short for Maria Elaine Tiballa. I have 5 years of experience as a customer support expert in various contact centers in the Philippines, and currently, I work as an executive assistant where I handle a wide range of administrative tasks and social media management. My passion and professionalism lie in helping businesses, both big and small, succeed in their social media marketing, ensure customer satisfaction, and bring their brand to life.
With my extensive experience, I can assist you in establishing a strong connection with your existing and potential customers, professionally and entertainingly represent your brand across different social media platforms, generate leads, and turn them into sales. I can help you maximize everything you have to achieve your business goals.
- Gained extensive training and successfully finished all units in hotel and restaurant management.
Executive Assistant Role
Throughout my professional career, I have successfully executed a variety of administrative tasks, serving as the primary point of contact for executives for all general communications, while also compiling expense reports and managing office duties such as sourcing supplies and handling the filing system. As a virtual assistant, I have effectively supported executives in various capacities, using my technical skills to utilize tools and software such as the Microsoft Office Suite, particularly text processing software and Excel spreadsheets. My attention to detail and ability to manage multiple tasks simultaneously has been essential to my success as an administrative professional, and I am confident in my ability to continue providing valuable support in any professional setting.
Social Media Manager Role
As a Social Media Manager, my daily tasks involve managing and engaging social media platforms. I utilize my skills in content management to update content calendars with relevant and engaging content. With my experience in market research and content curation, I develop and implement successful social media strategies to ensure continued growth and engagement across multiple platforms. By combining my analytical skills with creativity, I curate content for future use, keeping the audience engaged and interested.
As a social media manager and Shopify store builder, my primary responsibility is to create an engaging online presence for businesses by utilizing my skills in social media marketing and e-commerce. In terms of Shopify, I specialize in sourcing high-quality products, designing stores, and contact sellers.
As a social media manager, I create and manage social media campaigns across various platforms to increase brand awareness, drive traffic to the store, and generate sales. I also curate content, schedule posts, and monitor social media metrics to ensure the success of the campaign.
When it comes to Shopify, I have years of experience in sourcing products, designing stores, and contact sellers. I know how to find high-quality products at a reasonable price and how to showcase them in a visually appealing way. I can design the store to be user-friendly, aesthetically pleasing, and optimized for conversions.
Additionally, I have a strong understanding of SEO, which means I can ensure that the store is optimized for search engines and can help it rank higher in search results. I also have experience in managing inventory, fulfilling orders, and handling customer inquiries, which means I can provide end-to-end services for businesses looking to sell products online.
As a Live Chat, Email, and Social Media Assistant for ASOS, a UK-based online fashion retailer, I demonstrated my ability to provide exceptional customer service and satisfaction by assisting up to three customers simultaneously. By efficiently resolving a range of customer concerns, including order tracking, carrier investigations, and processing refunds and replacements, I ensured that customer issues were addressed promptly and to their satisfaction. I maintained a positive and professional demeanor while managing a high volume of inquiries, resulting in consistently high customer satisfaction ratings. My strong communication skills and ability to multitask enabled me to exceed expectations and contribute to the success of the campaign.
As a Social Media Manager for a life plan insurance account, I am responsible for a range of daily tasks essential to maintaining a successful social media presence. These tasks include content creation, engaging with customers, managing the community, answering queries via social media accounts, curating content for future use, and updating content calendars. By utilizing my skills in content creation and curation, I develop compelling and informative content that resonates with the target audience. I also engage with customers through various social media platforms to ensure customer satisfaction and address any concerns or queries. I ensure the social media presence remains fresh, relevant, and engaging.
In my role as a Technical and Customer Support Specialist for Amazon Music Subscription, I consistently handled complex technical support calls and inquiries from customers. My expertise enabled me to provide comprehensive assistance to customers on a wide range of devices, including smartphones, smart TVs, Amazon Fire TV, and Amazon Echo speakers, ensuring that they were able to navigate the Amazon Music application with ease. As a customer support representative, I facilitated refunds for accidental purchases and educated customers on how to prevent them in the future. I also played a key role in maintaining detailed records of complaints, which enabled the company to analyze issues and develop strategies to prevent future occurrences.
As a crew member at Dairy Queen, my daily tasks involve a wide range of duties. One of my primary responsibilities is taking customer orders and ensuring they receive prompt, friendly service. This includes preparing and serving food items, such as burgers, fries, and ice cream treats, as well as accurately handling cash and credit card transactions. Additionally, I am responsible for maintaining a clean and organized work environment, including keeping the dining area and kitchen clean, restocking supplies, and completing routine cleaning tasks. I also work collaboratively with other team members to ensure that all tasks are completed efficiently and effectively. Throughout the day, I consistently prioritize customer satisfaction by ensuring that their orders are prepared correctly and delivered with a smile.
I will build your Shopify store and source products for you.
Proven experience in assisting CEOs to work tasks such as taking notes at meetings, and any other administrative tasks.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.