2009
Bachelor in Advertising and Public Relations
Polytechnic University of the Philippines
About Me
Hey there! My name is Maria Cecilia Ocampo from the Philippines.
I'm an experienced professional with a diverse background spanning various industries. With 8-years under my belt as a Health Claims Processor for an American Healthcare Insurance Account, I've honed my precision and attention to detail skills. Additionally, I've spent a year as a Customer Service Representative for an Australian Telecommunications Account, enhancing my communication and problem-solving abilities. My four and a half years as a Tender and Contract Management partner for an International Logistics and Cargo Shipping account have equipped me with a proactive and assertive approach to project management.
Beyond the professional realm, I'm a proud fur mom of four dogs, embracing the joys of pet parenthood. On a lighter note, I find joy in collecting blind boxes as a hobby. Detail-oriented, dependable, proactive, and assertive, I bring a rich tapestry of skills and experiences to the table.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2023
Maersk
(Tender and Contract Management Partner)
Ensure timely completion and 100% quality inputs to customer tenders (Key Clients and Direct Sales clients)
Manage end-to-end tender process, supporting all tender-related requirements for customers spread across the globe.
Acts as a Single point of contact for Account Owners and maintains effective communication for understanding tender details and customer requirements.
Instruct subsequent teams in the tender process and assist them in filling tender file details as per customer requirements. Once completed, conduct an audit of the work done for high accuracy standards.
Monitor the performance of the team and proactively take necessary action to generate the desired level of responsiveness for submission of tenders and resolving queries.
Maintain an up-to-date overview of contractual terms for tendering clients (including rate & terms validity, rate structure, BAF type and clause details, VIP, credit terms, freetime agreement, and other special terms). Record approvals where applicable.
2017
-
2018
Teletech
(Customer Service Representative)
Interact with the customer on behalf of the organization.
Provide information about products and services, take orders, respond to customer complaints, and process returns.
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed
Go the extra mile to engage customers
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone numbers
Sell products and services, Inform customers of deals and promotions.
2009
-
2017
Accenture
(Health Claims Processor)
Researching and responding to customer inquiries and requests.
Process requests in an accurate and timely manner.
Research and resolve issues for requests given the tools provided by the project.
Ensure that necessary updates in the system are done accurately and timely.
Evaluate applications and other materials for completeness.
Resolve routine questions and problems and escalate more complex problems to higher levels as needed.
Updating and maintaining customer information using client information systems, including membership status and demographic information.
Processing customer transactions based on client-defined policies, procedures and contractual guidelines.
Improving overall customer service levels, including quality and turnaround time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designs
I transform ideas into captivating visuals, bringing brands and messages to life through design.