2004
Bachelor of Science in Commerce maj. Management Acctg. 1
University of Cebu Main
About Me
Hi there! I’m a problem-solver at heart, passionate about keeping things organized and running smoothly. With 15 years of experience in admin support, customer service, operations, and social media management, I’ve worn many hats—and I love it! I handle admin tasks for an Australian company, manage social media for a local business, and have worked in call center operations, financial management, and customer support with companies like JP Morgan Chase Cebu. I’m detail-oriented, quick to adapt, and always ready to help. Let’s work together to make your business more efficient and successful!" 😊✨
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Email management
Order-taking
Social Media Management
Data Entry
Content Creator
Call Monitoring and Evaluation
Certificates
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My Experience and Education
February 2024
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present
Outforce BPO
(Administrative Assistant)
As an Admin Assistant, I efficiently process orders and generate reports using EasyVend, ensuring accuracy and smooth transactions. I handle customer inquiries, providing prompt responses and resolving any order-related concerns.
I manage order scheduling and coordination, ensuring timely processing and delivery while maintaining clear communication with customers and internal teams. My role also involves data entry, invoice management, and tracking payments, contributing to seamless operations.
With strong attention to detail and organizational skills, I help streamline processes, improve efficiency, and support overall business success.
June 2023
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present
Belgian Waffle - South Town Centre - Talisay
(Social Media Manager)
1. Engaging Content Creation: Craft visually appealing and compelling content aligned with our brand. Focus on storytelling, using relatable narratives and vibrant visuals to captivate our audience.
2. Interactive Posts: Initiate conversations by posting questions, polls, or challenges. Encourage followers to share their thoughts and experiences, fostering a sense of community.
3. Incentivized Sharing: Implement occasional giveaways, contests, or exclusive offers tied to sharing our page. Motivate followers to spread the word by rewarding their engagement.
4. Highlight Achievements: Showcase milestones and achievements, expressing gratitude for our community's support. Celebrate together and encourage followers to share in the excitement.
5. Regular Call-to-Action: Politely remind followers to like and share our page in posts, using a friendly tone. Reinforce the idea that their support directly contributes to the growth of our community.
August 2021
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March 2024
JPMorgan Chase – Cebu, Philippines
(Account Specialist 1)
I recently left my position at JP Morgan Chase Cebu, where I handled around 50-100 calls per shift. My role involved prioritizing customer satisfaction, mitigating risks, and overseeing the smooth and profitable operation of the bank's credit card services. Additionally, I ensured compliance with industry standards and regulations.
November 2020
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May 2021
Optum Global Solutions – Cebu, Philippines
(Customer Service Advocate)
-I was a Customer Service Advocate, where I took calls for about 50-60 calls per shift in which I responded to customer service inquiries and issues by identifying the topic and type of assistance the customer needed. It includes, among others, queries or concerns about their benefits, eligibility, and claims for their healthcare coverage.
December 2015
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November 2020
Eperformax – Cebu, Philippines
(Quality Analyst)
I started as an agent for 2 years then I became a Quality Analyst at Eperformax, my main responsibilities included monitoring and evaluating 5-10 calls per teammate with 10-15 agents on a bi-weekly basis, providing personalized feedback and coaching to improve customer support. I took pride in being able to identify areas for improvement and helping my team enhance their operations. I also experienced preparing detailed reports highlighting key performance indicators (KPIs) and trends. These reports aided in pinpointing training needs and process enhancement opportunities these reports were presented to our clients during call calibration together with fellow quality analysts and supervisors.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Support
Order tracking and management, email updates, order/invoice prep, payment recon, supplier research, delivery scheduling.
Customer Support & Operations
Providing efficient customer support through inquiries handling, order processing, issue resolution, CRM management, and