2004
Bachelor of Science in Commerce maj. Management Acctg. 1
University of Cebu Main
About Me
Hello! I'm eager to join your team and contribute to your business's growth. My diverse background aligns well with your needs.
I bring 15 years of diverse experience to support your team. Currently, I serve as an Admin Assistant for an Australian company, specializing in dairy product distribution. Additionally, I managed social media accounts for a friend's local business. In past roles, I handled various responsibilities in call center operations, including customer service and financial management. My recent position at JP Morgan Chase Cebu enhanced my skills in ensuring customer satisfaction and operational efficiency. With a focus on attention to detail and organizational prowess, I am well-equipped for the virtual assistant role. I am eager to leverage my expertise to contribute to your business's growth and success. Let's collaborate to achieve our objectives efficiently and effectively.
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Social Media Management
Data Entry
Content Creator
Call Monitoring and Evaluation
Certificates
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My Experience and Education
June 2023
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present
Belgian Waffle - South Town Centre - Talisay
(Social Media Manager)
1. Engaging Content Creation: Craft visually appealing and compelling content aligned with our brand. Focus on storytelling, using relatable narratives and vibrant visuals to captivate our audience.
2. Interactive Posts: Initiate conversations by posting questions, polls, or challenges. Encourage followers to share their thoughts and experiences, fostering a sense of community.
3. Incentivized Sharing: Implement occasional giveaways, contests, or exclusive offers tied to sharing our page. Motivate followers to spread the word by rewarding their engagement.
4. Highlight Achievements: Showcase milestones and achievements, expressing gratitude for our community's support. Celebrate together and encourage followers to share in the excitement.
5. Regular Call-to-Action: Politely remind followers to like and share our page in posts, using a friendly tone. Reinforce the idea that their support directly contributes to the growth of our community.
August 2021
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March 2024
JPMorgan Chase – Cebu, Philippines
(Account Specialist 1)
I recently left my position at JP Morgan Chase Cebu, where I handled around 50-100 calls per shift. My role involved prioritizing customer satisfaction, mitigating risks, and overseeing the smooth and profitable operation of the bank's credit card services. Additionally, I ensured compliance with industry standards and regulations.
November 2020
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May 2021
Optum Global Solutions – Cebu, Philippines
(Customer Service Advocate)
-I was a Customer Service Advocate, where I took calls for about 50-60 calls per shift in which I responded to customer service inquiries and issues by identifying the topic and type of assistance the customer needed. It includes, among others, queries or concerns about their benefits, eligibility, and claims for their healthcare coverage.
December 2015
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November 2020
Eperformax – Cebu, Philippines
(Quality Analyst)
I started as an agent for 2 years then I became a Quality Analyst at Eperformax, my main responsibilities included monitoring and evaluating 5-10 calls per teammate with 10-15 agents on a bi-weekly basis, providing personalized feedback and coaching to improve customer support. I took pride in being able to identify areas for improvement and helping my team enhance their operations. I also experienced preparing detailed reports highlighting key performance indicators (KPIs) and trends. These reports aided in pinpointing training needs and process enhancement opportunities these reports were presented to our clients during call calibration together with fellow quality analysts and supervisors.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.