2006
Bachelor in Broadcast Communication
Polytechnic University of the Philippines
More Info About Me
• Resourceful, detail-oriented and highly organized team player with several years’ experience in the Customer Service field, seeking opportunities for career growth.
• Solid knowledge and skill in Organizing, Data Entry and Analysis, and Time-Management.
• Demonstrates strong problem-solving and decision-making skills when addressing a wide variety of customer needs.
• Have a good command of written and spoken English with extensive knowledge and experience in presentation.
• Well versed in Microsoft Office Word, Excel, and PowerPoint; Internet and email usage.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2021
Colliers International Singapore
(Administrative Assistant)
• In charge in general administration of the building/mall.
• Making sure that all mall staffs provides good customer service to all Sole Proprietors, Tenants and Mall Patrons.
• In charge to upkeep and maintain the common facilities and to fix date of inspections.
• Responsible in having a proper record of all important documents of the building.
• Filing and updating all administrative documents and ensuring that they are kept and filed in a manner which facilitates easy retrieval.
• Keeping track of stationery inventory including office inventories.
• Preparing circulars / memorandum to Subsidiary Proprietors/Mall Tenants and to distribute incoming fax/letters and keep proper records of correspondences.
• Typing minutes / correspondence / letters.
• Assisting the Building Manager to do the following administrative works:
a. Keeping and monitoring all necessary permits/licences for building compliance.
b. Answering/filtering calls that needed to escalate to the manager.
c. Checking e-mails and replying if needed.
d. Processing invoices to send cheque payments to different vendors of the mall.
e. Sourcing for services / items that the mall needs and preparing / sending Purchase Orders (PO) once price is negotiated.
f. Keeping and monitoring Petty Cash.
g. Managing and keeping track of the mall carpark and monitoring season parking customers.
2016
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2017
MediCard Philipppines Inc.
(Document Controller (Ad Hoc Position))
• Directly reporting to the Quality Management Representative (QMR).
• Responsible for performing edits on documents before submitting them for approval in order to prevent specific forms of company documentation from being disqualified. This entails checking the documents for typographical errors, misinformation, spelling and punctuation errors that will result in a document's disqualification.
• Supervise staff members as they compile the needed documentation regarding the submission of certain forms of documentation so that the documents can be prepared accordingly.
• Responsible in keeping track of all company records by looking through both hard files and computer database files on a regular basis.
• Assist the External/Internal auditors during audit season and ISO accreditation.
2016
-
2017
MediCard Philippines Inc.
(Online LOA Associate (Ad Hoc Position))
• All tasks are done via online/e-mail transactions.
• Evaluates, assesses and gives approvals to patients via e-mail for out-patient procedures based on company health care benefits.
• Makes outbound calls to provide assistance to callers who are unable to get a hold with the call center.
• Provides data regarding doctors’ specialization, clinic or hospital address and contact numbers and clinic schedules to inquiring clients; making sure that accurate information was given at all times.
• In charge in doing progress report (daily and monthly) using excel and sending it to top executives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.