2005
Certified Nursing Aide
Western Leyte College of Ormoc City
More Info About Me
As a virtual assistant with experience in secretary, receptionist, and customer support roles, I am able to provide superior administrative and customer service support to my clients. I am skilled in creating efficient systems and processes to address customer inquiries and requests and I am knowledgeable in various software programs, including Microsoft Office and Outlook, as well as customer relationship management programs. Additionally, I am experienced in developing and maintaining detailed customer databases. Moreover, I have excellent interpersonal and communication skills, enabling me to work with clients from diverse backgrounds. My proficiency in multitasking and prioritizing tasks ensures that all client service needs are taken care of in a timely manner.
My Skills and Competencies
Data Entry
LEAD GENERATION SPECIALIST
Book Keeping Specialist
Certificates
My Experience and Education
01/2022
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Current
Teleperformance USA -, TX
(Remote Bank Customer Service Specialist,)
• Opened customer accounts by recording account information into job-related software.
• Assisted members in managing online services and achieving daily banking needs.
Offered every customer exceptional service levels by remaining friendly and professional
during every transaction.
• Performed special services for customers, ordering bank cards and checks.
• Identified transaction errors when debits and credits did not balance.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Leveraged customer service and sales abilities to consistently meet performance goals.
Referred unresolved customer grievances to designated departments for further
investigation.
•Composed, typed and mailed statements and correspondence related to discrepancies and
outstanding unpaid debts.
•Received mortgage and other loan payments, verifying payment dates and amounts due.
09/2021
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01/2022
Alorica, CVS Caremark
(Remote Customer Service Representative)
•Accessed patient information through various software applications, maintaining strict
confidentiality to remain compliant with HIPAA regulations.
•Supported hospital and clinic operations using customer service skills and detailed system
knowledge.
•Documented and managed patient information in computer system.
• Utilized technology and specialized software to maximize productivity.
Obtained insurance verification and authorization to submit financial clearance of patient
accounts.
•Promoted available products and services to customers during service, account management
and order calls.
•Enhanced productivity and customer service levels by anticipating needs and delivering
outstanding support.
•Engaged in conversation with Physicians and Pharmacist to understand needs, resolve issues
and answer product questions.
12/2019
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12/2020
Longwood Montessori, Springs, Texas
(Preschool Assistant Teacher)
• Assisted with implementation of approved lesson plans and daily classroom schedule.
Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping
classroom clean with diligent attention to each support task.
•
• Maintained daily records of activities, behaviors, meals and naps.
• Organized student items by labeling and documenting collection.
Helped prepare preschool-aged children for future education by working with groups and
individuals in classroom environments.
•Organized and led activities to promote physical, mental and social development.
• Implemented hands-on, play-based strategies for experiential learning.
Collaborated with parents to develop and maintain strong support networks and build
rapport to foster seamless communication.
• Tracked each child's progress and reported progress to parents.
Employed variety of educational techniques to reach varied skill levels in preschool
classroom.
•Maintained tidy and clean classroom consistent with safety and health standards.
11/2018
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05/2019
Grablingo, Cebu, Philippines
(Remote English as a Second Language (ESL) Tutor)
• Used varied instructional resources and tools to strengthen English language skills.
Evaluated student progress, recorded scores and revised plans for reteaching of subject
matter where necessary to accomplish learning.
•Wrote custom materials for teaching concepts and material to supplement or replace
standard materials to add interest, focus on specific concepts and meet learning needs of
student population.
•Administered timed reading, writing, speaking and comprehension exams to students.
Created age and interest appropriate reading lists to expand students' vocabulary and
comprehension skills.
01/2017
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12/2017
Convergys, Cebu, Philippines
(Technical Support Representative)
• Deliver service and technical support for internet,cable and telephone.
Interact with customers to provide and process information in response to inquiries,
concerns, and requests about products and services.
•Gather customer's information and determine the issue by evaluating and analyzing the
symptoms.
•Research required information using available resources;
Follow standard processes and procedures, Identify and escalate priority issues per Client
specifications. Redirect problems to appropriate resource
•Accurately process and record call transactions using a computer and designated tracking
software;
•Offer alternative solutions where appropriate with the objective of retaining customers' and
clients' business;
•Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary.
06/2016
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12/2016
Teleperformance Cebu IT Park
(Bank Customer Service Representative)
• Answer customer inquiries and provide customers with account information.
• Perform account transactions including processing transfers, withdrawals and deposits.
Maintain service standards for quality customer service, turnaround time, accuracy and
follow up.
•Authorize service fee refunds within company guidelines.
Accurately update customer's account information and Provide input to management on
workflow issues, patterns and improvements
•Promote use of self-service functions such as online and mobile banking
10/2012
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04/2016
Rama Beauty Center, Doha, Qatar
(Receptionist Cum Secretary)
• Answered and directed incoming calls using multi-line telephone system.
• Scheduled and confirmed appointments.
Delivered administrative support to team members by making copies, sending faxes,
organizing documents and rearranging schedules.
•Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
Prepared correspondence, reports and other documents in final formats with correct
punctuation, capitalization, grammar and spelling.
• Pulled and organized requested documentation.
• Maintained front office cleanliness and organized supplies to increase productivity.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to
promote security and safety.
•Completed basic bookkeeping and document filing.
Maintained important files, running reports and delivering updates on occupancy and
revenue.
•Managed office duties and basic administrative tasks, organized and cleaned work space,
ordered materials and answered phone calls. Updated and recorded customer or client
information to maintain accounts.
My Services
Data Entry Specialist
As a data specialist, I can help organizations to make sense of the vast amounts of data they have. I can help them to i
Lead Generation and Email Marketing
Lead generation is the process of generating leads or prospects for a business. It involves identifying potential custom
Intuit QB - Bookkeeping Specialist
Book keeping specialists provide a variety of services to help businesses keep accurate and organized financial records.