Nov. 2004
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
I am a self-starter and a quick learner. Versatile skill set with experience in customer service, sales, admin tasks and business consulting. Received multiple awards for excellence. I have strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint. I am highly organized and detail-oriented with the ability to work independently. I can easily prioritize tasks to ensure that my client's goal is always achieved.
I completed training and obtained certificates in general virtual assistant and lead generation to upgrade my skills, which will help me perform my tasks. I am excited about the opportunity to work with a team of professionals and contribute to the growth of your company.
My Tools:
Canva, MailChimp, HubSpot, Social Media Platforms, Slack, Lead Generation tools
My Skills and Competencies
Product Research
Medical Virtual Assistant
Lead Generator
Appointment Setter
Data Entry
Customer Retention
B2B Business Consultant
Inbound and Outbound Sales
Certificates
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My Experience and Education
April 2023
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March 2025
Alibaba.com Global Partner/ Booster
(B2B Senior Business Consultant)
Identified and reached global customers looking to engage in export business.
Collaborated with internal teams to ensure seamless onboarding and support for clients.
I assisted customers with renewing their memberships and recommended upgrades to enhance their experience on the platform.
I help current customers renew their memberships and suggest upgrades for a better experience on our platform.
May 2025
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July 2025
Freelancing Company
(Sales Agent Specialist)
Call and engage with potential and existing customers who have shown interest in the company’s products or services.
Present and explain service offerings clearly, highlighting benefits tailored to the customer's business needs.
Follow up on inquiries, send quotations, and assist customers in completing transactions.
Build strong relationships and trust with clients to encourage long-term business partnerships.
July 2019
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Aug 2022
BPI AIA Life Assurance Corporation
(Senior Bancassurance Sales Executive)
Sold health and life insurance policies by assessing client needs and offering tailored coverage options
Provided expert advice on various insurance plans, helping clients make informed decisions
Built strong client relationships through effective communication and trust-building strategies
Assisted clients with filing insurance claims, handling complaints, and processing service requests
May 2011
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June 2019
SM Store
(Customer Service Assistant)
Managed inbound and outbound calls to assist customers with inquiries and service needs
Processed a variety of transactions, including utility bill payments and account updates
Resolved customer complaints and concerns in a timely and professional manner
Performed various customer service tasks to ensure a smooth and satisfying client experience
My Services
B2B Business Consultant
Reached out to global customers to connect, verify their interest, and explore opportunities in the export business.
Medical Virtual Assistant
Assisted with insurance and medical claims processing and managed client appointments for checkups and lab tests.
Data Entry Professional
Entered and maintained confidential company data with accuracy in databases.
Customer Support
Provided timely and accurate responses to customer inquiries through phone, email, and chat.
Inbound and Outbound Calls
Managed both inbound and outbound calls to support sales and build strong customer relationships, ensuring effective bus
Lead Generation
Used specialized tools to locate and confirm valid and active customer email contacts