2024
Bachelor of Science in Business Administration major in Financial Management
Northwestern Agusan Colleges
More Info About Me
Hi there! I am Maica C. Plaza, a bachelor’s degree holder in Business majoring in Financial Management. I am a career shifter and have undergone training under ProVA PH as a General Virtual Assistant, so I am confident that I can provide top-notch services to you and your company. Highly organized with strong multitasking skills and a keen eye for detail, committed to delivering efficient and high-quality support in both virtual and on-site environments.
Professional Summary:
* Proficient in using Shopify for end-to-end e-commerce store operations, including product listing, order management, customer communication, inventory updates, and store optimization. Skilled in order processing & fulfillment, customer feedback monitoring, email management, sales & product analytics, campaign reporting using Klaviyo, and inventory management. Experienced in digital marketing, including social media content creation, marketing campaign execution, graphic design, and basic video editing, ensuring consistent branding and effective online presence.
* Detail-oriented and proactive Executive Virtual Assistant with six months of experience supporting business operations through social media management, lead generation, bulk email campaigns, graphic design, video editing, and calendar management. Adept at streamlining administrative processes to enhance productivity, boost engagement, and support business growth.
*Completed 1 year and 2 months of on-site experience at Nasipit Water District as a Support Aid, with proven skills in product quotation, data entry, and inventory management.
Highly organized with strong multitasking skills, a keen eye for detail, and a proven ability to deliver high-quality virtual and on-site support in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Executive Assistant
Administrative Assistant
Certificates
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My Experience and Education
2025
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2025
GCCT ASSETS
(E-Commerce Administrative Assistant)
* Order Processing & Fulfillment: Managed and tracked customer orders from placement to delivery, ensuring accuracy and timely shipping.
* Customer Feedback Monitoring: Regularly checked and analyzed customer reviews across platforms to maintain quality standards and inform product improvements.
* Email Management: Handled inbox organization, responded to customer inquiries, flagged priority messages, and supported email marketing tasks.
* Sales & Product Analytics: Monitored sales trends and product performance, generating regular reports to support strategic decision-making.
* Campaign Reporting (Klaviyo): Created and analyzed campaign performance reports using Klaviyo, optimizing email marketing strategies based on data insights.
* Product Listing & Inventory Management: Added new products with optimized titles, descriptions, and keywords. Updated inventory and managed variations and SKUs.
* Social Media Management: Planned, scheduled, and posted content across social platforms; engaged with followers and tracked performance metrics.
* Marketing Support: Assisted with promotions, seasonal campaigns, influencer outreach, and affiliate coordination.
* Graphic Design: Designed branded visuals for product listings, email campaigns, and social media using tools like Canva or Photoshop.
* Basic Video Editing: Created short promotional or product videos for ads, reels, or website content using basic editing tools.
* Market & Competitor Research: Conducted research on industry trends, competitor pricing, and customer behavior to inform business strategy.
* Customer Service Support: Assisted in responding to customer queries, complaints, and refund requests across email, chat, and e-commerce platforms.
* Store Optimization: Updated homepage banners, landing pages, and SEO metadata to enhance the user experience and increase conversions.
* Platform Proficiency: Proficient in using Shopify for daily store operations, including product listing, order management, customer communication, inventory updates, and store optimization.
2024
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2025
DM Financial Planning
(Executive Virtual Assistant)
*Managed social media accounts to enhance brand presence and engagement
*Conducted lead generation to identify potential clients and business opportunities
*Sent bulk emails for marketing and client outreach campaigns
*Designed graphics for promotional materials and social media content
*Edited videos for marketing and branding purposes
*Managed and organized calendars to schedule meetings and appointments efficiently
2023
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2024
Nasipit Water District
(Administrative Staff)
I contributed to the development and marketing strategy
Daily operations like light inventory management
Data entry with accuracy and confidentiality.
2019
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2020
Uraya Farm Inc.
(Customer Representative/Sales Assistant)
I hit a 30% increase in sales since I handled effective customer service inquiries directly from the client
Guarantee customer contentment by continuing to address concerns until they are fully resolved.
Collaborate with the sales team to meet sales goals and provide excellent service to customers.
My Services
Executive Assistant
Prepare documents, manage calendars, book travel arrangements, and email management, I can be a great help to you.
Administrative Support
If you have daily tasks or administration work that keeps you busy, and you can't do the tasks that will make your busin
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Social Media Manager/ Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.