2002
BS Mathematics Major in Computer Science
Far Eastern University
More Info About Me
A versatile and results-driven professional with a strong background in customer service, technical support, and administrative coordination. Over 15 years of experience across telecommunications, IT support, and sales. Adept at resolving customer issues through various channels, including live chat, social media, phone, and email. Experienced in supporting various technical services such as broadband, mobile, and IT systems. Demonstrates excellent organizational skills, attention to detail, and a commitment to delivering high-quality service in dynamic and customer-focused environments.
My Skills and Competencies
Bookkeeping
Organizational Skills
Communication Skills
Social Media Management
Certificates
My Experience and Education
July 2019
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Present
StarHub
(Social Media Specialist)
Answers account-related, billing and technical inquiries.
Provides information about the products and services we offer.
Escalate the case to the relevant department if needed.
October 2023
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November 2023
Digital Byte Financial Services
(Bookkeeper (Intern))
Managed all financial transactions and record-keeping using Xero software, ensuring accuracy and adherence to accounting standards.
Managed Contacts in Xero.
Managed Quotes and Invoices.
Inventory of Products and services.
Set up and managing fixed assets.
Bank reconciliations to promptly identify and resolve discrepancies.
Run Payroll.
ITR Preparation.
BAS and IAS Preparation.
March 2023
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October 2023
FB ADS Coach
(Virtual Assistant | Social Media Manager)
Manage all social media channels (Facebook and Instagram) and create engaging content.
Monitor social media channels for opportunities and conversations relevant to the brand, and respond to comments and messages promptly.
Generate reports on social media performance and provide insights and recommendations for improvement.
Monitor and manage online reputation and address any negative feedback or reviews.
March 2018
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May 2019
AutoHub Group
(Sales Secretary)
Provides essential administrative support to the sales team, ensuring seamless coordination between departments.
Check and maintain sales-related documentation, including contracts, invoices, and purchase orders.
Assist in monitoring and updating inventory records, facilitating accurate product availability information for customers.
Compile and generate sales reports (Daily, weekly, and monthly) and provide insights into sales performance.
Release car plates and keys.
September 2014
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March 2018
Acquire Asia Pacific
(Technical Support Representative | Product Support Specialist)
I played a vital role in delivering exceptional technical assistance to our valued customers. I ensure our clients receive prompt and effective support for their internet connectivity and related technical needs.
As a product support specialist, I process the provisioning of customer services. Activate mobile services (New, Port, SameCarrier Port). Provide information regarding their order status (PSTN, ISDN2, ADSL, Mobile, Mobile Broadband). Make changes to the customer’s account, such as plan change, VAS modification, etc.
August 2011
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August 2013
ATOS
(IT Helpdesk Analyst)
Assists users concerning issues with MS Office, SAP, and other Software Applications, providing them with first-level support.
Guide users on resolving issues with network connections (LAN or wireless, VPN or URA).
Diagnose hardware faults and assign a ticket to the next resolving team. Assist with local and MFD printers, map network printers and share drives.
Assist users on issues with their email account, machine account, functional mailbox, and distribution list and provide information or transfer accordingly to the next resolving team.
September 2008
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February 2010
Sharaf DG
(Call Center Executive)
Provide information about the products and services offered by the company.
Coordinate with customers and technicians regarding the installation (Audio and video or IT-related).
Schedule jobs for both AV and IT technicians.
Prepare Quotations, Monthly Revenue Reports, and Technician's Statement of Accounts.
Handles clerical work such as filing Diagnostic Reports from the technicians with the Invoices for references.
Receives payment from technicians and provides invoices for account approval.
Make outbound calls to follow up with the customers and get feedback. Inventory of stocks every week for AV and IT products. Book an appointment for car servicing for all DG Help Service Vans.
December 2004
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June 2008
Teletech
(Technical Support Representative)
Provide exceptional technical assistance to our valued customers. I ensure our clients receive prompt and effective support for their internet connectivity and other technical-related concerns.
July 2002
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August 2003
Informatics
(Course Consultant)
Explain the courses offered by the school to walk-in clients.
Conduct Career Talks with different schools.
Attend meetings and training held at different sites.
Receive payments from students through cash, checks, or credit cards.
Prepare daily, weekly, and monthly sales reports.
Prepare quotations for Corporate Accounts. Prepare brochures, leaflets, and campaign materials for promotional activities.
My Services
Bookkeeping
I provide meticulous financial management for businesses, ensuring accuracy and compliance with expertise.
Virtual Assistance
Efficient virtual assistance for streamlined tasks, boosting productivity and optimizing your professional endeavors.
Social Media Management
Elevate your brand with me! A strategic content, engagement, and growth for impactful online presence.