My name is Mae, and I have worked in different customer-centric industries since 2012. I'm grateful to be a part of a wide range of globally recognized companies. You could say that I’m passionate about wanting to help others in any way I can and to the best of my abilities. I always aim to provide quality work/service.
Hospitality, food service, BPO, and e-commerce --- all of those job experiences were pretty rewarding and interesting. And they have not only given me valuable insight into various people and work environments but also a diverse set of skills and experiences that have enabled me to contribute to businesses and collaborate with people successfully.
Together with my acquired skills, I also have my own set of core values that not only serve as a foundation for my daily work activities but also reflect who I really am as a person. These are: 𝒊𝒏𝒕𝒆𝒈𝒓𝒊𝒕𝒚, 𝒓𝒆𝒍𝒊𝒂𝒃𝒊𝒍𝒊𝒕𝒚, 𝒕𝒓𝒖𝒔𝒕, 𝒄𝒐𝒎𝒎𝒊𝒕𝒎𝒆𝒏𝒕, 𝒓𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚, 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏, 𝒂𝒏𝒅 𝒄𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏.
If what you’ve read about me sounds like someone you would want to collaborate and align with, then I believe we just might be a good fit to work together.
Mindanao State University - Iligan Institute of Technology
Handled manual order processing tasks (data entry) into Google sheets for Amazon & Walmart platforms || Handled multiple stores for different clients as assigned by mgmt. || Kept track of customers' orders from time to time || Monitored emails & buyer messages for assigned stores || Preserved customer confidence & protected operations by keeping information confidential || Trained new team members in company policies & established work processes || In Dec. 2021 - Jan. 2022, temporarily handled Customer Service tasks (replying to customer queries, updating customers with their order tracking numbers, processing refunds & updating the database when there are changes).
● Account: JP Morgan & Chase - Claims
Handled Outbound calls for Chase bank clients regarding their card transactions. || Strictly adhered to procedures & requirements outlined in addressing client issues/requests || Clarified customer issues and determined the root cause of problems to resolve product or service complaints || Ensured validity & confidentiality of client information, proper documentation of client issues & of the identified solution || Provided comprehensive & quality customer care at all times.
Planned for each shift & performed Shift Manager duties while handling training coordinator &crew scheduling manager duties. || Monitored crew's overall job execution & their adherence to company policies during operations. || Took action ensuring the team met McDonald's standards. || Monitoring food safety, security, & profitability. || Inventory Management. || Communicated with the next Shift Manager to help prepare him/her to run a great shift, too. || Recommended changes to restaurant manager to enhance efficiency of daily activities.
Maintained fast speed of service, especially during rush times. || Took orders from customers & input their selections into the restaurant's computer systems. || Assembled orders on trays or in bags depending on the type of order. || Ensured quality food is served to customers by maintaining the Golden standard of the brand. || Performed clean-up of equipment/s used during the shift to maintain the cleanliness of the area. || Restocked workstations with supplies & food display cases with fresh selections to decrease customer waiting during busy periods. || Collaborated with other crew & mgrs. to meet target goals during my shift. || Observed proper turnover every after duty & endorsed it to the next shift. || Followed food safety procedures outlined in company policies & health sanitation regulations to prevent food borne illness.
Search the Internet for information on a wide variety of topics.
Creating and monitoring a wide variety of email marketing campaigns.
A leads generation specialist is a professional who collects and evaluates potential sales opportunities.