2017
Bachelor of Elementary Education
Kolehiyo ng Lungsod ng Lipa
Understanding Your Virtual Assistant Partner
I'm Maegan Lovely M. Borela, but you can simply call me Maegan. At 26 years old, My current place of residence is in Morales Apartment, Barangay Don Jose, Santa Rosa City, Laguna. Alongside my daily tasks, I take pride in being a mom to my 6-year-old son, who's currently in Grade 1.
I earned a Bachelor of Elementary Education degree and initially worked as a Korean language tutor for a few months, but the low salary prompted me to seek better opportunities. Despite my initial hesitation and limited English-speaking skills, I persevered and, after three attempts, secured my first job in the BPO industry. I am immensely grateful to my first BPO company, where I served as a customer service representative, a truly fulfilling role as I could assist numerous individuals over the phone. Over the years, I advanced to become a Customer Service Specialist, handling a wide range of customer concerns. Coaching sessions with my supervisor and insights from my colleagues played a pivotal role in my personal and professional growth.
Shifting careers marked a major milestone in my life, particularly as a mother to a 6-year-old, as I aimed to strike a balance between work and personal life. I thrive when faced with challenges and possess an enduring passion for acquiring new knowledge. In my professional journey, I've earned a reputation for my unwavering commitment, resolute determination, and my ability to rapidly grasp new concepts.
Ready to elevate your productivity and reduce your workload? Let's collaborate and achieve your goals together. Contact me now!
My Skills and Competencies
Organizational Abilities
Flexibility and Adaptability
Excellent Communication
Lead Generation
Email Marketing
Technical Proficiency
Certificates
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My Experience and Education
October 2023
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November 2023
Lead Connects
(Intern, Lead Generation Specialist, and Email Marketing Specialist)
● Gained practical experience in lead generation and email
marketing.
● Proficient in using LinkedIn and the Sales Navigator Tool.
● Skillful in locating leads through social media platforms like
Facebook and Instagram.
● Created email campaigns using MailChimp.
● Developed a portfolio with diverse tasks and projects.
July 2022
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September 2023
IQOR — Santa Rosa
(CUSTOMER SERVICE SPECIALIST)
● Handled T-Mobile for Business (B2B) accounts, providing
comprehensive customer assistance.
● Resolved account inquiries, payment issues, technical
concerns, and billing inquiries.
● Contributed to customer satisfaction by resolving various
account-related issues.
February 2020
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July 2022
CONCENTRIX NUVALI
(ACCOUNT EXPERT)
● Worked as an Account Expert for Sprint (now part of
T-Mobile), covering billing, retention, collections, telesales,
and technical support.
● Assisted customers with billing questions, bill reduction,
payment extensions, and account modifications.
● Contributed to customer retention and order processing.
October 2019
-
January 2020
ALORICA
(CUSTOMER SERVICE REPRESENTATIVE)
Assisted Amazon US Retail customers with order inquiries,
order status checks, and processing replacements or refunds.
March 2019
-
June 2019
THE RESULTS COMPANIES
(SALES REPRESENTATIVE)
Conducted Outbound Telesales for Sprint, focusing on device
upgrades, account enhancements, and promotions.
November 2018
-
February 2019
TELETECH
(CUSTOMER SERVICE REPRESENTATIVE)
Assisted United HealthCare Dental and Vision customers by
verifying patients' eligibility and benefits, as well as
processing claims.
May 2018
-
November 2018
THE RESULTS COMPANIES
(CUSTOMER SERVICE REPRESENTATIVE)
Provided customer support for MoneyGram International,
assisting customers worldwide with money transactions and
refunds.
January 2018
-
May 2018
YANNA KOREAN LANGUAGE TUTORIAL CENTER
(Korean Language Tutor)
Taught English and Filipino to Korean National students,
preparing them for job opportunities in Korea.
My Services
Lead Generation and Email Marketing
I can help you generate quality leads and effectively communicate with your target audience through email campaigns.
General Virtual Assistant
Administrative tasks, data entry, email management, scheduling, research, and more. Your remote right hand.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.