2015
BS in Computer Science
Visayas State University
More Info About Me
Technologically savvy and goal-oriented, with years of experience preparing flawless presentations and reports. Skilled in prioritizing and completing tasks independently. Extensive experience with Microsoft Office.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Content Moderator
Certificates
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My Experience and Education
2022
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2023
OAMPI Inc.
(Content Moderation Analyst)
• Understanding client policies and guidelines, and making decisions based on them.
• Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.
2019
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2022
ALEXANDRITE 3 BRANCH, PRU LIFE UK
(Administrative Assistant)
• Provide administrative support to ensure the efficient operation of the branch
• Develop and maintain a filing system
• Compile, organize, update and store agents' records
• Assist aspiring agents with the end-to-end recruitment process
• Prepare a spreadsheet for daily reports and presentations for monthly meetings
• Coordinate and manage events
• Answer and manage incoming and outgoing phone calls and emails while recording accurate messages
• Help less experienced staff manage daily assignments
• Train and help less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives
2016
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2017
Cocoriva LLC, Dubai, UAE
(Sales Associate)
• Used open-ended questioning to understand customer needs and recommend appropriate products.
• Displayed outstanding personal presentation and customer service in a customer-facing role.
• Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
• Resolved customer queries using active listening and problem-solving skills.
• Trained new staff on company's best practices, merchandising and lead development techniques to fulfill sales targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.