2019
Bachelor of Elementary Education
Bohol Island State University - Main Campus
More Info About Me
Hello! I'm Madelene. I am a dedicated and service-oriented individual who always strives for success. Has a strong work ethic and is willing to adapt to a new situation or environment. I am approachable and easy to work with. I am a lifelong learner who is consistently seeking to improve my knowledge.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Basic Photo Editing Skills
Certificates
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My Experience and Education
2023
-
2024
MDF, PLYWOOD, MFC Direct (UK)
(Admin Staff | Email Support)
*Record the stocks that are coming in and out of the warehouse.
*Send emails to customers to verify their orders.
2023
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2024
E-commerce Industry (CONTRACTUAL)
(Email Customer Service Representative)
● Provide introductory information to new customers
● Ensure that customers are satisfied with products or services
● Follow up with clients or customers to check that they’re still satisfied with any purchases
● Let customers or clients know about additional products or services
● Determine the quickest, most effective ways to answer a client’s or customer’s questions
● Escalate queries and concerns
● Troubleshoot common issues with a product or service
● Work with a team of CSRs and other departments to find appropriate solutions
● Build sustainable relationships and trust with customer accounts through open and interactive
communication
● Keep records of customer interactions, process customer accounts, and file documents
2021
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2023
Ibex Global Philippines
(Customer Service Representative)
• Providing prompt and accurate assistance to customers through live chat channels.
• Maintaining a professional and friendly tone in your interactions, ensuring customer satisfaction and retention.
• Actively listen to the customer, taking their request for product or services.
• Document customer interactions and escalate complex issues to higher-level support teams when necessary.
• Ensured proper security procedures are followed on all customer interactions.
• Ensure that the customer receives an accurate and long-term resolution.
2021
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2021
Philippine Statistics Authority
(Registration Kit Operator)
• Assist attendees in registering for the event, either in-person or online.
• Accurately input attendee data into the registration system or database.
• Must maintain confidentiality and privacy standards, ensuring that respondents' personal information is protected.
• Provide excellent customer service to attendees by addressing their questions, concerns, and requests regarding registration and event details.
• Give out daily report of number of captured registrants to Registration Officer III
• Perform basic troubleshooting and technical reports and issues to Officer III
• Maintain the defined operating standards as mandated by the PSA
• Will serve as a data capture operator for Fixed Registration Centers and Mobile Registration Centers
• Keep and manage assigned registration stations and kits; and
2020
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2020
Philippine Statistics Authority
(Enumerator)
• inquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency; gather, record and encode information from a survey
- Collecting data through surveys and interviews (to be interviewed in their own home or office in person)
- Explaining the purpose and importance of the data collection to respondents, ensuring their understanding and cooperation.
-Must maintain confidentiality and privacy standards, ensuring that respondents' personal information is protected.
- Reviewing and verifying the accuracy and completeness of the collected data. This may involve data entry, coding, or organizing the data for further analysis.
• Submit completed tasks to a supervisor
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Addressing inquiries from customers in a timely and informative manner. Provides long-term resolution