2022
BS Accounting Information System
NBS College
More Info About Me
I have years of experience in customer service, with a focus on providing an exceptional customer experience. I have a proven ability to lead a team, manage customer inquiries, and build relationships with customers. My skills include problem-solving, communication, active listening, conflict resolution, and decision-making. I have a strong understanding of customer service best practices and have been successful in creating positive customer outcomes from challenging situations. I also have a strong understanding of customer service software and am proficient with various CRM systems. Proven experience as a team lead with a successful track record of leading teams to achieve organizational goals. Knowledgeable in process improvement and problem-solving techniques to identify and resolve issues.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Online Bookkeeping
Content Writing
Certificates
My Experience and Education
2021
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Present
Probe CX Philippines
(Team Lead)
• Supervised a team of 17 members. Regularly conducted individual assessments and facilitated 1-on-1 training sessions to improve performance metrics
• Real-time monitoring of service levels and site performance during the day to ensue effective management of the outbound phone and chat volume
• Supply business rules and procedures, and communicate the context in which the rules, processes and policies are applied
• Interview persons by telephone, google meet or by other means for the purpose of completing forms, applications or questionnaires
2020
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2021
Probe CX Philippines
(Customer Service Representative)
Proactively managed and resolved customer concerns resulting in a high satisfaction rating.
2019
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2019
Jollibee Foods Corporation
(Service Crew)
• Handled 90+ daily cash transactions, answered customer inquiries and delivered prompt and friendly service.
• Operated the cash register and POS software ensuring the transaction total matches the recorded total receipt
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designing
Combining art, technology, and design in a creative process to produce visual material such as logos, graphics, illustra
Online Bookkeeping
Managing finances and bookkeeping duties, such as creating financial reports, tracking spending, and more.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.